Articles Tagged TIO
Telco complaints spike by 13% after the 3G shutdown
The TIO says things are still headed in the wrong direction
30% of telco complaints remain unsolved
A new follow-up process is capturing unresolved disputes.
New report reveals the top five complaints plaguing telco customers
While the number of complaints the TIO is receiving is going down, core issues remain a stubborn challenge for consumers.
How to complain to your telco the right way (and get the problem actually fixed)
If you’re having real problems with your telco, just whining to your friends isn’t going to fix anything. You’re going to have to make a formal complaint.
Revealed: Top 5 complaints Australians have about their telcos
The Telecommunications Industry Ombudsman received 60,998 complaints about landline, mobile and internet services between 1 July and 31 December, 2018. Here are the most common complaints.
TIO's six-month update shows rise in complaints from telco customers
The Telecommunications Industry Ombudsman's six-month report shows we still have plenty to complaint about when it comes to mobile and broadband.
TIO Annual Report sees telco complaints spike in 2017
The TIO's has released its annual report on the most-hated telcos. How does yours stack up?
ACCAN says third party bill charges are costing us millions
Ever been surprised by a third party charge on your mobile phone bill? You're not alone.
Vodafone improving customer service, but losing market share
Vodafone has the lowest number of TIO complaints of any telco - but still may be losing customers to Telstra.
Vaya achieves stunning turn around in TIO complaints index
Vaya used to have a big problem with customer service, but this could be a thing of the past if a new report according to a new TIO report.
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