Browsing for a new mobile phone or broadband plan? With the introduction of new guidelines from the Australian Communications and Media Authority, you may find it easier to understand and compare plans and providers - at least in theory. As part of the ACMA's revised Telecommunications Protections Code (TCP), all telecommunications providers are now required to include a two-page ‘Critical Information Summary’ to customers that clearly outlines the charges and inclusions of each plan.
Roy Morgan Research, Australia’s best known market research company, has held its second annual Customer Satisfaction Awards in Melbourne this week, honouring the companies and organisations with the most consistently happy customers in 2012. The awards are the result of a survey of around 50,000 Australian consumers and 22,000 business decision makers over 2012. The survey ranked customer service and satisfaction by conducting personal interviews and distributing self-administered questionnaires.
“There is barely an aspect of our daily lives that is not touched in some way by the internet. The revolution in communications witnessed over recent decades has had a transformative effect on commercial and social transactions creating an information world without frontiers. We have found, however, that there is a very real risk that some people and businesses are being left behind, that inadequate access to the internet and all its benefits is actually afflicting their daily lives, prohibiting them from harvesting the fruits of the information revolution.”
Optus announced today that it will be flicking the switch on a new 4G LTE network for its Adelaide users just in time for Christmas. 4G is quickly spreading across Australia, opening up a new world of super-fast wireless broadband for Aussies with speeds that are often in excess of landline broadband connections.
Optus held a small but lively event today outlining its network expansion so far in 2012 and some of its plans for 2013. Among the talk of the wireless broadband race and increased 3G reception were also some of the 4G LTE devices that Optus will be offering, or is already offering, on its new 4G infrastructure.
Dodo is currently offering unlimited ADSL2+ broadband as well as a 4GB Xbox 360, Xbox Kinect, 2 Kinect games, an additional game (Halo 4 or Sesame Street) and 25 months of Xbox Live Gold membership as a 24 month broadband bundle plan. Usually, Dodo charges $39.99 for its unlimited ADSL2+ plans, meaning an extra $20 per month, coming to $480 over the life of the contract, for the Xbox extras. To clarify, for $59.99 per month customers not only get themselves an ADSL2+ connection with unlimited download, but all of the Xbox gear mentioned above.
If you're a smartphone user wary of post-paid or not wanting to be locked into a contract, time to get excited: Optus has announced that it will finally be making its shiny new 4G network available to prepaid customers. Optus' Managing Director of Marketing, Michael Smith, acknowledged the huge demand for 4G shown by customers since the network’s launch, stating that the company is ‘excited’ about giving prepaid customers to opportunity to enjoy 4G speeds.
The original blog post regarding the change to Optus' broadband plans stated that the company will no longer offer both Naked DSL and its 'yes' Fusion bundles to new customers. Since the post's publication, Optus have informed us that 'yes' Fusion and Naked DSL will not be scrapped, and both options will still be available to new and existing customers (although there will be pricing changes). Fusion plans, however, are undergoing a name change, and will now be called Home and Broadband Bundles. The rest of the information below is correct at the time of this update.
The iPhone 5 needs no introduction. Apple’s latest and greatest addition to its iconic line of smartphones has burst on to the scene with all the excitement and hoopla of its predecessors. Once again we have seen huge lines of eager buyers on launch day (myself included, if you’d care to read my thoughts on the experience) and record-breaking sales.
In yesterday's iPhone 4 vs 4S vs 5 camera battle, we had pretty good daylight conditions - and each of the phones performed pretty well. I decided to do some more testing in lower light, in order to push the camera sensors to their limits and uncover some bigger gaps in performance levels. In these tests I only had the iPhone 4S to compare with the 5, but the rules were the same: