NBN outages: What to do if your internet goes down

Alex Choros - Managing Editor + Group Telco Editor

Last updated 16 December 2025

Contents

What to do if your NBN is down:

Visit an NBN outage checker
Internet options during an outage
Restart your modem or router
Call tech support
NBN plans with 4G backup
Change NBN providers
What happens to your NBN in a power outage or blackout

It's a truth universally acknowledged that NBN outages suck. Sometimes there's an issue in your home, sometimes there's an issue with the wider network. It can be hard to tell. But here are a few simple steps to follow if you think you might be experiencing an NBN outage.

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Visit an NBN outage checker

If your NBN is down, the first thing you'll want to try to work out is whether the problem is isolated to you, or if there's a widespread outage. NBN Co has its own outage checker where you can type in your address and see if any NBN outages are affecting your address.

In other cases, a telco's network status page is your best bet for working out if you've got an NBN outage. Sometimes, NBN outages are isolated to an individual provider, rather than the entire NBN network.

If your internet is down, you'll need to visit your telco's network status page from a smartphone. You'll also need to disconnect your phone from your home WiFi in order to access your mobile data.

Here is a short list of network status pages for popular telcos:

Telstra
Optus
iiNet
TPG
Aussie Broadband
Exetel
Dodo
Belong
MATE
Tangerine
Swoop
Launtel

Note that Vodafone doesn't have an NBN outage checker but you can check scheduled network maintenance for the provider's mobile network. Otherwise, you'd be better off using the NBN outage checker through NBN Co.

You can also check your telco's social media pages for further information.

While your telco's network status page is normally your best bet, telcos might not update them immediately as an outage happens. If you want to try and get an answer quickly, you can check Down Detector - a crowd-sourced website where users can make a report if they think they're experiencing an issue.

Down Detector is far from perfect - people often report individual problems as outages - but it tends to be quite accurate in the event of an actual outage due to the swell of users making reports. Down Detector tends to be best when it comes to major telcos like Telstra, Optus, Aussie Broadband, and TPG.

If you're experiencing an NBN outage, your only course of action is to wait until it's over. Nothing else will get you back online.

Internet options during an outage

If you need internet during the outage, your best option is to use your phone as a hotspot. Just make sure your mobile plan has enough data. It's probably best not to use your mobile data for overly demanding tasks like streaming video or downloading large software updates.

Alternatively, you can always visit a library to use public WiFi. If you don't have a library near you, a cafe could be a good alternative. Most McDonald's also have free public WiFi, but there are a few limitations. You'll have a 250MB download limit, and a 60-minute time limit. Your access will stop when you hit either. Weirdly, Anytime Fitness tends to be a good source of public WiFi, provided you're a member.

Lastly, over 3,000 Telstra payphones offer free WiFi. You can check if there are any in your area using Telstra's payphone locator tool. The catch here is you might not always have a convenient place to sit if you're using WiFi at Telstra payphone.

Restart your modem or router

If you've deduced your internet issues aren't being caused by NBN outages, there's a chance there could be an issue with your modem or router. We often hear jokes about "turning it off and on again" as being a catch-all tech fix, but in the case of modems, it can genuinely work.

Your modem synchronises with your NBN provider, and sometimes it can lose sync. Restarting it is a good way to force it to re-establish a connection. You'll want to keep your modem off for about 30 seconds before turning it back on.

It's also worth noting that you may need to restart your modem or router after an NBN outage to get back online.

Call tech support

If you've established there isn't an outage, tried restarting your modem or router, and don't have internet connectivity on any of your devices, there's a chance you're experiencing an issue that's isolated to your connection or property. In this case, your best bet is to get in touch with your telco directly.

Here's a short list of tech support numbers for popular providers:

Telstra: 13 22 00
Optus: 13 39 37
iiNet: 13 22 58
TPG: 13 14 23
Aussie Broadband: 1300 880 905
Dodo: 13 36 36
Belong: 1300 235 664
MATE: 13 14 13
Tangerine: 1800 211 112
Vodafone: 1300 650 410
Kogan Internet: 1300 010 400
Superloop: 1800 57 87 37
SpinTel: 1300 303 375
Swoop: 1300 66 55 75

Dealing with an unstable internet connection?

If you're regularly experiencing NBN outages and your provider hasn't been able to address them, you may want to consider an NBN alternative like mobile broadband or 4G and 5G home wireless internet.

NBN plans with 4G backup

A small number of providers offer NBN plans with 4G backup. Essentially, if you ever lose connectivity to the NBN, the modems included with these plans connect to a mobile network to get you back online.

Currently, just Telstra and Optus offer plans with 4G backup. Here's how their plans compare on the NBN 500 speed tier:

FTTP, HFC

Optus Fast nbn®

FTTP, HFC

nbn® 500/43 Mbps
Unlimited Data
Deal: $84/mth for a year, then $99/mth or as notified. New services. Incl intro offer + extra $5/mth off. Min cost $390. Ends 6/10.

$84/mth

Min. cost $84

Link not supplied

$84/mth

Min. cost $84

Link not supplied

FTTP, HFC

Upfront Internet Plan Premium

FTTP, HFC

nbn® 500/40 Mbps
Unlimited Data

$113/mth

Min. cost $113

Link not supplied

$113/mth

Min. cost $113

Link not supplied

Telstra and Optus have 4G backup as a standard feature on their plans, provided you opt for one that includes their bundled modem. You can read more about NBN plans with 4G backup here.

Change NBN providers

If you're consistently experiencing NBN outages and it isn't a problem with the National Broadband Network itself or the hardware in your house, it could be time to change providers. Almost every NBN plan is contract-free these days, so there's very little risk in changing provider if you're looking for a more reliable experience.

As part of its Measuring Broadband Australia reports, the ACCC tracks and reports outages that last over 30 seconds for 11 providers. Here's how providers featured in the report stacked up:

Outages per day - April 2026

Provider	% of households that experienced no outages
iiNet	50%
Superloop	49.5%
Aussie Broadband	48.5%
Exetel	45.7%
Dodo	39%
iPrimus	39%
TPG	36.3%
Telstra	33.3%
Optus	29.4%
Leaptel	27.3%

The results for the December report come from a month-long testing period during September 2025 across a variety of NBN connections from a select number of households. These statistics are from a sample of over 1,000 NBN connections.

Alternatively, here's a look at popular NBN plans across speed tiers.

#1	Dodo	Dodo All Fixed Line nbn® nbn25 Unlimited Plan All Fixed Line nbn® nbn® 25/9 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $73.99/mth. Ends 08.12.26. T&Cs apply. $43.99/mth for first 6 mths, then $73.99/mth Min. cost $43.99 Go to Site*	$43.99/mth for first 6 mths, then $73.99/mth Min. cost $43.99	Go to Site
#2	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value NBN 25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Includes $30/mth off for the first 6 mths, $42.90/month for first 6 months, then $72.90/month. Ends 30.10.26 $42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90 Go to Site	$42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90	Go to Site
#3	Belong	Belong All Fixed Line nbn® NBN Starter – Unlimited All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Includes $26 off for 6 months - $49/mth for first 6 mths, then $75/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $49/mth for first 6 mths, then $75/mth Min. cost $49 Go to Site	$49/mth for first 6 mths, then $75/mth Min. cost $49	Go to Site
#4	Telstra	Telstra All Fixed Line nbn® Upfront Internet Plan Basic All Fixed Line nbn® nbn® 25/4 Mbps Unlimited Data $97/mth Min. cost $97 Link not supplied	$97/mth Min. cost $97	Link not supplied
#5	TPG	TPG All Fixed Line nbn® nbn25 Unlimited Plan All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: $59.99/mth for first 6 months, then $79.99/mth. T&Cs apply. $59.99/mth for first 6 mths, then $79.99/mth Min. cost $59.99 Link not supplied	$59.99/mth for first 6 mths, then $79.99/mth Min. cost $59.99	Link not supplied
#6	Superloop	Superloop All Fixed Line nbn® Everyday nbn25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $58/mth for 6 months, then $78/mth + Bundle & Save $58/mth for first 6 mths, then $78/mth Min. cost $58 Go to Site	$58/mth for first 6 mths, then $78/mth Min. cost $58	Go to Site
#7	Kogan Internet	Kogan Internet All Fixed Line nbn® Bronze Unlimited All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Incl. $21/mth off for 12mths. $49.90/mth for first 12 months then revert back to $70.90/mth. Offer available until withdrawn. $49.90/mth for first 12 mths, then $70.90/mth Min. cost $49.90 Go to Site	$49.90/mth for first 12 mths, then $70.90/mth Min. cost $49.90	Go to Site
#8	iiNet	iiNet All Fixed Line nbn® nbn25 Liimitless All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Includes $20/mth off for 6 mths – $59.99/mth for first 6 months, then $79.99/mth. Use code SAVE20FOR6 $59.99/mth + $10 Upfront for first 6 mths, then $79.99/mth Min. cost $69.99 Link not supplied	$59.99/mth + $10 Upfront for first 6 mths, then $79.99/mth Min. cost $69.99	Link not supplied
#9	Aussie Broadband	Aussie Broadband All Fixed Line nbn® Basic Plus nbn - Unlimited All Fixed Line nbn® nbn® 23/9 Mbps Unlimited Data Deal: Includes $25 off for the first 6 months. Promo code SPRING25. $83/mth after promo ends 15.11.26 $58/mth for first 6 months, then $83/mth Min. cost $58 Link not supplied	$58/mth for first 6 months, then $83/mth Min. cost $58	Link not supplied
#10	Optus	Optus All Fixed Line nbn® Optus Basic nbn® All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: $68/mth for a year, then $83/mth or as notified. New services. Incl intro offer + extra $5/mth off. Min cost $374. Ends 6/10. $68/mth for first 12 months, then $83/mth or as notified Min. cost $68 Link not supplied	$68/mth for first 12 months, then $83/mth or as notified Min. cost $68	Link not supplied

#1	Dodo Editor's Pick	Dodo All Fixed Line nbn® Editor's Pick nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
#2	Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
#3	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
#4	Superloop	Superloop All Fixed Line nbn® Extra-value nbn50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $69/mth for 6 mths, then $89/mth + Bundle & Save $69/mth for first 6 mths, then $89/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89/mth Min. cost $69	Go to Site
#5	TPG	TPG All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $69.99/mth for first 6 months, then $89.99/mth. T&Cs apply. $69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99 Link not supplied	$69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99	Link not supplied
#6	iiNet	iiNet All Fixed Line nbn® nbn50 Liimitless All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $20/mth off for 6 mths – $69.99/mth for first 6 months, then $89.99/mth. Use code SAVE20FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99	Link not supplied
#7	Kogan Internet	Kogan Internet All Fixed Line nbn® Silver Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $11/mth off for 12mths. $69.90/mth for first 12 months then revert back to $80.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90	Go to Site
#8	Optus	Optus All Fixed Line nbn® Optus Everyday nbn® All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $82/mth for a year, then $97/mth or as notified. New services. Incl intro offer + extra $5/mth off. Min cost $388. Ends 6/10. $82/mth for first 12 months, then $97/mth or as notified Min. cost $82 Link not supplied	$82/mth for first 12 months, then $97/mth or as notified Min. cost $82	Link not supplied
#9	Aussie Broadband	Aussie Broadband All Fixed Line nbn® Value nbn - Unlimited All Fixed Line nbn® nbn® 47/18 Mbps Unlimited Data Deal: Includes $25 off for the first 6 months. Promo code SPRING25. $95/mth after promo ends 15.11.26 $70/mth for first 6 months, then $95/mth Min. cost $70 Link not supplied	$70/mth for first 6 months, then $95/mth Min. cost $70	Link not supplied
#10	More	More All Fixed Line nbn® Value Plus NBN All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $75/mth for 36 months, then $90/mth ongoing for CommBank customers who sign up using a CommBank credit or debit card $100/mth Min. cost $100 Link not supplied	$100/mth Min. cost $100	Link not supplied

#1	Dodo Editor's Pick	Dodo FTTN, FTTB, FTTC Editor's Pick nbn100 Unlimited Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
#2	Belong	Belong FTTN, FTTB, FTTC NBN Premium – Unlimited FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
#3	Superloop	Superloop FTTN, FTTB, FTTC Family nbn100/20 FTTN, FTTB, FTTC nbn® 95/17 Mbps Unlimited Data Deal: Incl. $21/mth off 6 months! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#4	iiNet	iiNet FTTN, FTTB, FTTC nbn Home Fast Liimitless FTTN, FTTB, FTTC nbn® 99/17 Mbps Unlimited Data Deal: Includes $25/mth off for 6 mths - $69.99/mth for first 6 months, then $94.99/mth. Use code SAVE25FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99	Link not supplied
#5	Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy NBN 100/20 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $67.90/mth for first 6 months, then $92.90/mth. $67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90 Go to Site	$67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90	Go to Site
#6	TPG	TPG FTTN, FTTB, FTTC nbn Home Fast Unlimited Plan FTTN, FTTB, FTTC nbn® 99/17 Mbps Unlimited Data Deal: Save $240 over 12mths! $74.99/mth for first 12 months, then $94.99/mth. Min cost $84.99 if modem returned. T&Cs apply $74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99 Link not supplied	$74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99	Link not supplied
#7	Kogan Internet	Kogan Internet FTTN, FTTB, FTTC Gold Unlimited FTTN, FTTB, FTTC nbn® 98/17 Mbps Unlimited Data Deal: Incl. $16/mth off for 12mths. $69.90/mth for first 12 months then revert back to $85.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $85.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $85.90/mth Min. cost $69.90	Go to Site
#8	Aussie Broadband	Aussie Broadband FTTN, FTTB, FTTC Fast nbn - Unlimited FTTN, FTTB, FTTC nbn® 94/18 Mbps Unlimited Data Deal: Includes $20 off for the first 6 months. Promo code SPRING20. $99/mth after promo ends 15.11.26 $79/mth for first 6 months, then $99/mth Min. cost $79 Link not supplied	$79/mth for first 6 months, then $99/mth Min. cost $79	Link not supplied
#9	Optus	Optus FTTN, FTTB, FTTC Optus Fast nbn® FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Deal: $84/mth for a year, then $99/mth or as notified. New services. Incl intro offer + extra $5/mth off. Min cost $390. Ends 6/10. $84/mth for first 12 months, then $99/mth or as notified Min. cost $84 Link not supplied	$84/mth for first 12 months, then $99/mth or as notified Min. cost $84	Link not supplied
#10	Telstra	Telstra FTTN, FTTB, FTTC Premium Internet Only Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data $99/mth Min. cost $99 Link not supplied	$99/mth Min. cost $99	Link not supplied

#1	Dodo Editor's Pick	Dodo FTTP, HFC Editor's Pick nbn500 Unlimited Plan FTTP, HFC nbn® 500/48 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
#2	Tangerine Telecom	Tangerine Telecom FTTP, HFC Speedy Max NBN 500/50 FTTP, HFC nbn® 500/42.5 Mbps Unlimited Data Deal: Includes $33/mth off for the first 6 mths, $59.90/mth for first 6 mths, then $92.90/mth. Ends 30.10.26 $59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90 Go to Site	$59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90	Go to Site
#3	Belong	Belong FTTP, HFC NBN Fast – Unlimited FTTP, HFC nbn® 500/40 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
#4	Superloop	Superloop FTTP, HFC Family Max nbn500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data Deal: Incl. $21/mth off for 6 mths! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#5	Exetel	Exetel FTTP, HFC One Plan 500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data $80/mth Min. cost $80 Go to Site	$80/mth Min. cost $80	Go to Site
#6	TPG	TPG FTTP, HFC nbn Home Fast Unlimited Plan FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Save $240 over 12mths! $74.99/mth for first 12 months, then $94.99/mth. Min cost $84.99 if modem returned. T&Cs apply $74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99 Link not supplied	$74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99	Link not supplied
#7	Kogan Internet	Kogan Internet FTTP, HFC Gold Plus Unlimited FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Incl. $16/mth off for 12mths. $69.90/mth for first 12 months then revert back to $85.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $85.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $85.90/mth Min. cost $69.90	Go to Site
#8	iiNet	iiNet FTTP, HFC nbn500 Liimitless FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Includes $25/mth off for 6 mths - $69.99/mth for first 6 months, then $94.99/mth. Use code SAVE25FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99	Link not supplied
#9	Aussie Broadband	Aussie Broadband FTTP, HFC Fast Fibre - Unlimited FTTP, HFC nbn® 500/44 Mbps Unlimited Data Deal: Includes $20 off for the first 6 months. Promo code SPRING20. $99/mth after promo ends 15.11.26 $79/mth for first 6 months, then $99/mth Min. cost $79 Link not supplied	$79/mth for first 6 months, then $99/mth Min. cost $79	Link not supplied
#10	Telstra	Telstra FTTP, HFC Upfront Internet Plan Premium FTTP, HFC nbn® 500/40 Mbps Unlimited Data $113/mth Min. cost $113 Link not supplied	$113/mth Min. cost $113	Link not supplied

#1	Superloop	Superloop FTTP, HFC Lightspeed nbn1000/100 FTTP, HFC nbn® 860/85 Mbps Unlimited Data Deal: Incl. $25/mth off for 6 mths! $89/mth for 6 mths, then $114/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $89/mth for first 6 mths, then $114/mth Min. cost $89 Go to Site	$89/mth for first 6 mths, then $114/mth Min. cost $89	Go to Site
#2	Belong	Belong FTTP, HFC NBN Ultrafast – Unlimited FTTP, HFC nbn® 875/80 Mbps Unlimited Data Deal: Includes $35 off for 6 months - $75/mth for first 6 mths, then $110/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $75/mth for first 6 mths, then $110/mth Min. cost $75 Go to Site	$75/mth for first 6 mths, then $110/mth Min. cost $75	Go to Site
#3	TPG	TPG FTTP, HFC nbn Home Ultrafast Unlimited Plan FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: $84.99/mth for first 6 months, then $114.99/mth. T&Cs apply. $84.99/mth for first 6 mths, then $114.99/mth Min. cost $84.99 Link not supplied	$84.99/mth for first 6 mths, then $114.99/mth Min. cost $84.99	Link not supplied
#4	Dodo	Dodo FTTP, HFC nbn Home Ultrafast Plan FTTP, HFC nbn® 800/92 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $109.99/mth. Ends 08.12.26. T&Cs apply $79.99/mth for first 6 mths, then $109.99/mth Min. cost $79.99 Go to Site*	$79.99/mth for first 6 mths, then $109.99/mth Min. cost $79.99	Go to Site
#5	Tangerine Telecom	Tangerine Telecom FTTP, HFC Ultraspeedy NBN 1000/100 FTTP, HFC nbn® 700/85 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $89.90/month for first 6 months, then $114.90/month. $89.90/mth for first 6 mths, then $114.90/mth Min. cost $89.90 Go to Site	$89.90/mth for first 6 mths, then $114.90/mth Min. cost $89.90	Go to Site
#6	iiNet	iiNet FTTP, HFC nbn Home Ultrafast Liimitless FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: Includes $30/mth off for 6 mths - $84.99/mth for first 6 months, then $114.99/mth. Use code SAVE30FOR6 $84.99/mth + $10 Upfront for first 6 mths, then $114.99/mth Min. cost $94.99 Link not supplied	$84.99/mth + $10 Upfront for first 6 mths, then $114.99/mth Min. cost $94.99	Link not supplied
#7	Kogan Internet	Kogan Internet FTTP, HFC nbn1000 Diamond Unlimited FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: Incl. $14/mth off for 12mths. $94.90/mth for first 12 months then revert back to $108.90/mth. Offer available until withdrawn. $94.90/mth for first 12 mths, then $108.90/mth Min. cost $94.90 Go to Site	$94.90/mth for first 12 mths, then $108.90/mth Min. cost $94.90	Go to Site
#8	Optus	Optus FTTP, HFC Optus Ultrafast nbn® FTTP, HFC nbn® 820/85 Mbps Unlimited Data Deal: $114/mth for a year, then $129/mth or as notified. New services. Incl intro offer + extra $5/mth off. Min cost $420. Ends 6/10. $114/mth for first 12 months, then $129/mth or as notified Min. cost $114 Link not supplied	$114/mth for first 12 months, then $129/mth or as notified Min. cost $114	Link not supplied
#9	More	More FTTP, HFC Ultrafast NBN FTTP, HFC nbn® 700/85 Mbps Unlimited Data Deal: $100/mth for 36 months, then $115/mth ongoing for CommBank customers who sign up using a CommBank credit or debit card $125/mth Min. cost $125 Link not supplied	$125/mth Min. cost $125	Link not supplied
#10	Telstra	Telstra FTTP, HFC Ultrafast Internet Only Plan FTTP, HFC nbn® 815/80 Mbps Unlimited Data $129/mth Min. cost $129 Link not supplied	$129/mth Min. cost $129	Link not supplied

What happens to your NBN in a power outage or blackout?

Blackouts are another possible reason you might not be able to access your internet. In most cases, neither NBN internet services nor landline phone services will work if there is a power outage at your place or within the network itself. This includes 000 emergency calls.

However, note that restoring power to your premises with an alternative power source won't do anything if the NBN is also experiencing an outage in your area.

Customers on Fixed Wireless and Satellite NBN connections may be able to keep their existing copper phone line active when initially signing up to the NBN. If you've kept your copper active, you will still be able to make phone calls during an NBN or power outage provided your handset doesn't rely on mains power.

Customers with a Fibre to the Premises connection and a battery backup will also be able to make phone calls during a power failure. A battery backup unit will provide approximately five hours of power. Once again, you'll also need a handset that does not rely on mains power to be able to make a phone call.

All NBN customers should consider keeping a charged mobile phone at home in case of a power outage.

Alex Choros

Managing Editor + Group Telco Editor | X | Instagram | Threads | LinkedIn

Alex Choros is the Managing Editor of WhistleOut Australia and an award-winning journalist. He's been writing about consumer technology for over a decade and is an expert on the Australian telco sector, to the point where he knows far too many phone and internet plans by heart. In addition to leading the WhistleOut editorial team, Alex is responsible for ruining the office Sonos with his troubled taste in music.

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