Tangerine NBN: Everything you need to know

Anula Wiwatowska - Offsite Editorial Lead

Last updated 20 January 2020

Tangerine Telecom: everything you need to know

In this Guide

Who is Tangerine Telecom?
Who owns Tangerine Telecom?
Tangerine Telecom NBN Plans
What makes Tangerine different?
How to sign up to a Tangerine NBN plan
Tangerine NBN FAQs

If you like fast internet, fast service, and puns then Tangerine might just be the NBN provider for you.

The Tangerine team have over 50 years telecommunications experience between them, and entered the game in 2013 with a clear vision to make getting connected easy.

If you've been looking at Tangerine's plans and you're wondering what the deal is, then read on.

Who is Tangerine Telecom?

Dubbed Australia’s ‘juciest’ provider of NBN, Tangerine Telecom is a smaller NBN provider with some big infrastructure behind it. Using Vocus Communications (one of Australia's largest wholesale telcos), tech who is connected to 121 NBN Points of Interconnect (POI) across Australia and a local Point of Presence (POP) in every major city, it’s no surprise that they are seen to be so reliable.

The company is built with a vision of incomparable customer service and simply providing great, cheap internet plans. Its growing customer base of over 40,000 would suggest that Tangerine is doing it pretty well.

Who owns Tangerine Telecom?

Tangerine Telecom is owned by England born, Andrew and (not Sir) Richard Branson. Andrew started in the Aussie telecommunications industry as a salesman and realised quite quickly that people would happily switch providers if they:

Provided a better service
Were slightly cheaper than their competitors

When Andrew returned home after backpacking his way around Australia, he and his brother went out for a few pints, and came back with the idea to start a telco provider to take on Telstra. The Branson brothers created Tangerine Telecom to do exactly what Andrew knew the customer wanted - be affordable and be better than the competition.

Tangerine Telecom NBN Plans

Tangerine Telecom offers a choice of three NBN plans. Each plan is contract-free and comes with unlimited data. The only difference is speed:

Standard Speed aka. NBN 25 (Standard) speed - best for small households of 1-2 people
XL Speed Boost aka. NBN 50 (Standard Plus) speed - best for medium-size households of 3-4 people
XXL Speed Boosts aka. NBN 100 / 20 speeds - best for larger households of 5+ people as well as anyone who sporadically downloads or uploads large files

#1	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value NBN 25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Includes $30/mth off for the first 6 mths, $42.90/month for first 6 months, then $72.90/month. Ends 30.10.26 $42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90 Go to Site	$42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90	Go to Site
#2	Tangerine Telecom	Tangerine Telecom FTTP, HFC Speedy Max NBN 500/50 FTTP, HFC nbn® 500/42.5 Mbps Unlimited Data Deal: Includes $33/mth off for the first 6 mths, $59.90/mth for first 6 mths, then $92.90/mth. Ends 30.10.26 $59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90 Go to Site	$59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90	Go to Site
#3	Tangerine Telecom	Tangerine Telecom Fixed Wireless Value Plus nbn® Wireless Speed Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $63.90/month for first 6 months, then $88.90/month. $63.90/mth for first 6 mths, then $88.90/mth Min. cost $63.90 Go to Site	$63.90/mth for first 6 mths, then $88.90/mth Min. cost $63.90	Go to Site
#4	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
#5	Tangerine Telecom	Tangerine Telecom Fixed Wireless Speedy nbn® Wireless Speed Unlimited Data Deal: Includes $25/mth off for the first 6 mths - $67.90/month for first 6 months, then $92.90/month. $67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90 Go to Site	$67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90	Go to Site
#6	Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy NBN 100/20 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $67.90/mth for first 6 months, then $92.90/mth. $67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90 Go to Site	$67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90	Go to Site
#7	Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy Plus NBN 100/40 FTTN, FTTB, FTTC nbn® 100/34 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $73.90/month for first 6 months, then $98.90/month. $73.90/mth for first 6 mths, then $98.90/mth Min. cost $73.90 Go to Site	$73.90/mth for first 6 mths, then $98.90/mth Min. cost $73.90	Go to Site
#8	Tangerine Telecom	Tangerine Telecom Fixed Wireless Superspeedy nbn® Wireless Speed Unlimited Data Deal: Includes $25/mth off for the first 6 mths - $79.90/month for first 6 months, then $104.90/month. $79.90/mth for first 6 mths, then $104.90/mth Min. cost $79.90 Go to Site	$79.90/mth for first 6 mths, then $104.90/mth Min. cost $79.90	Go to Site
#9	Tangerine Telecom	Tangerine Telecom FTTP, HFC Ultraspeedy NBN 1000/100 FTTP, HFC nbn® 700/85 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $89.90/month for first 6 months, then $114.90/month. $89.90/mth for first 6 mths, then $114.90/mth Min. cost $89.90 Go to Site	$89.90/mth for first 6 mths, then $114.90/mth Min. cost $89.90	Go to Site

Tangerine Telecom plans are great value for money and are usually near the top of our most popular NBN plans. Due to the Branson brothers’ connections in the NBN marketplace, they are often able to offer lower costs on each NBN speed tier.

NBN 100 / 20 Plans

NBN 100 / 20 plans allow fast download speeds at a cheaper price. The trade off comes with a less generous upload speed, which means that adding large files to the cloud, or sending them online might take a bit longer.

If you don't tend to send big attachments online, but still want a speedy connection then NBN 100 / 20 plans are a great cost-saving option.

Have a look at the most popular plans from our database of providers below:

#1	Dodo Editor's Pick	Dodo FTTP, HFC Editor's Pick nbn500 Unlimited Plan FTTP, HFC nbn® 500/48 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
#2	Tangerine Telecom	Tangerine Telecom FTTP, HFC Speedy Max NBN 500/50 FTTP, HFC nbn® 500/42.5 Mbps Unlimited Data Deal: Includes $33/mth off for the first 6 mths, $59.90/mth for first 6 mths, then $92.90/mth. Ends 30.10.26 $59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90 Go to Site	$59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90	Go to Site
#3	SpinTel	SpinTel All Fixed Line nbn® Home Starter 25/10 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data WhistleOut Special: Includes $28.95 off your plan for first 6 months! $41/mth for first 6 months, then $69.95/mth $41/mth for first 6 mths, then $69.95/mth Min. cost $41 Go to Site	$41/mth for first 6 mths, then $69.95/mth Min. cost $41	Go to Site
#4	amaysim	amaysim FTTP, HFC NBN500 FTTP, HFC nbn® 500/43 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $90/mth. Ends 20.10.26 $50/mth for first 6 months, then $90/mth Min. cost $50 Go to Site	$50/mth for first 6 months, then $90/mth Min. cost $50	Go to Site
#5	Belong	Belong FTTP, HFC NBN Fast – Unlimited FTTP, HFC nbn® 500/40 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
#6	Superloop	Superloop FTTP, HFC Family Max nbn500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data Deal: Incl. $21/mth off for 6 mths! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#7	Starlink	Starlink Starlink Residential 100 Mbps Satellite Download Speeds: Up to 100 Mbps (typically 80-100 Mbps) Upload Speeds: 15-35 Mbps Unlimited Data $75/mth Min. cost $75 Go to Site	$75/mth Min. cost $75	Go to Site
#8	Flip Editor's Pick	Flip All Fixed Line nbn® Editor's Pick Unlimited Premium nbn25 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Incl. $17.90/mth off for 12 months - $48/mth for first 12 mths then $65.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $48/mth for first 12 mths then $65.90/mth Min. cost $48 Go to Site	$48/mth for first 12 mths then $65.90/mth Min. cost $48	Go to Site
#9	Exetel	Exetel FTTP, HFC One Plan 500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data $80/mth Min. cost $80 Go to Site	$80/mth Min. cost $80	Go to Site
#10	TPG	TPG FTTP, HFC nbn Home Fast Unlimited Plan FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Save $240 over 12mths! $74.99/mth for first 12 months, then $94.99/mth. Min cost $84.99 if modem returned. T&Cs apply $74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99 Link not supplied	$74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99	Link not supplied

What makes Tangerine Telecom different?

You’ve probably guessed by now that Tangerine Telecom focus on two things:

Customer service
Quality

With the Vocus infrastructure behind them, Tangerine’s main juicy difference comes down its customer service. The provider offers a 14-day nbn® trial for the service. If you're not satisfied with your Tangerine NBN connection in the first 14 days, you’ll get a full refund of your plan fee - as long as you follow the T&Cs. You won't get a refund on your modem if you buy one through Tangerine, but it is unlocked so you can always use it with another provider. According to the latest data, only 0.5% of customers take the provider up on that offer, so Tangerine must be doing something right.

Not only can you try before you buy, but when you do buy you’re still not stuck. Tangerine’s NBN plans are all contract-free so you can feel free to move between providers and plans as you wish.

The provider has forgone a lot of extra costs that can impact your back pocket. Here are just some sneaky fees you can avoid by using Tangerine for your NBN connection:

Speed change fees
Cancellation fees
Standard installation
Set up fees

Tangerine’s technical support is also open until 10pm on weekdays and 8pm on weekends and public holidays (AEST). So if you are having issues, you won’t be forced to take a day off to get them fixed.

How to sign up to a Tangerine NBN plan?

Once your home or business is NBN ready (check our address search here if you’re not sure), then the rest of the process takes five minutes. Tangerine has one of the most user friendly, online set ups.

Just follow the steps and get connected

Choose your NBN speed
Choose your modem
Tack on a home phone plan if you want
Or a mobile phone sim
Confirm your order

Depending on your NBN technology and NBN readiness, the process will take between one day and three weeks to be fully set up. If you are switching NBN providers you can be connected within three days, but if your property hasn’t been connected to the NBN before you will need an technician to activate your service. Appointments are quite popular so this can take up to 3 weeks.

Compare Tangerine plans to other providers using our NBN plans comparison tool.

Tangerine NBN FAQs

How fast are Tangerine Telecom NBN speeds?

Tangerine use the standard NBN speed tiers but name them slightly differently;

NBN 25 (Standard) - Standard Speed
NBN 50 (Standard Plus) - XL Speed Boost
NBN 100 / 20 - XXL Speed Boost

During peak times Tangerine reports typical evening speeds of 21Mbps for its Standard Speed plan, 42 Mbps for XL Speed Boost, and 83 Mbps for XXL Speed Boost. These speeds are on par across most major providers, but you can read more in our fastest NBN provider guide.

Do you have to buy a new modem when you sign up to Tangerine Telecom?

Nope. You have the option to add on your choice, or lack there of modem during your online order. If you don’t have an NBN compatible modem or router, you can choose between two options on Tangerine’s site ranging from $129.90 - $149.90. You can also opt for a 4G backup modem ($199.90 + $15/month) powered by the Optus network in the case that your NBN connections drops out.

What if I want to cancel?

As all Tangerine NBN plans are contract-free, there are no cancellation fees. There is however a minimum term of one month, so if you miss the 14 day, free trial cut off period and end up wanting to cancel on day 15 - then you will still be charged for the whole month.

Anula Wiwatowska

Offsite Editorial Lead | Instagram

Anula is the Off-Site Editorial Lead for WhistleOut Australia, and an award winning tech journalist. She has been writing about the Australian telco industry, and consumer technology for over five years, and has been known to tell her Uber driver which phone they should upgrade to next.

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