New data published by the ACCC this week shows that Hybrid-Fibre Coaxial (HFC) connections accounted for the largest number of planned outages across all NBN technology types.
A total of 30% of planned outages in quarter three last year were for HFC connections. This increased to 52% for planned outages that affect more than 500 individual NBN services. Planned outages are those for which NBN Co provides customers with advance notice.
While the sheer number of planned outages of HFC might seem bad, NBN Co says this is actually a good thing.
"Emergency outages on the HFC network include where we are proactively addressing degradation issues before it becomes a service fault," an NBN Co spokesperson told WhistleOut. "By doing so, HFC customers benefit by having the network issue proactively resolved sooner."
Planned outages may also be necessary for implementing upgrades.
"Modernising HFC equipment in the network to enable higher speed and reliability does require planned outages and over 2024 a number of activities occurred to continue to improve customer service performance," said the spokesperson.
HFC-type service account for around 23% of all NBN connections across fixed-line, fixed wireless and satellite services. This makes it the third most common tech type behind FTTN and FTTP.
HFC also is a core part of NBN Co's plans to introduce faster fixed-line speeds in September this year.
The NBN Co plans to boost NBN 100 plan (100/20Mbps) download speeds by five times to 500/50Mbps and increase NBN 250 plan (250/25Mbps) speeds to 750/50Mbps.
It will also offer "hyperfast" NBN 2000 plans with download speeds of up to 2Gbps. These speed upgrades will only be available to customers with HFC and Fibre to the Premises (FTTP) connections.
FTTP connections had the second highest amount of planned outages, representing 22%. FTTP only represented 9% of planned outages affecting over 500 people, however.
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FTTN had the third highest number of planned outages representing 19% followed by Fixed Wireless (17%), FTTC (9%) and FTTB (3%). There were just 20 planned outages during that period for Satellite NBN which represented less than 1% of the total.
The planned outage data comes as a result of new record keeping rules the ACCC introduced last year. It requires NBN Co to collect data on network performance and quality.
You can see all of the data for the September 2024 quarter here.
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