We pick the best internet providers based on their popularity with the hundreds of thousands of Australians who use WhistleOut each month.
We look at plans from among the 33 internet providers in our database, which we've separated based on speed tier and connection technology such as fixed-line NBN, 5G and 4G home wireless, NBN Fixed Wireless, and NBN Satellite. If you're looking for the best internet provider for your needs, there's a good chance we've got you covered.
Best internet providers for NBN plans
Judging by popularity on WhistleOut, the 10 best internet providers for fixed-line NBN in our database last month were Dodo, Tangerine, SpinTel, Superloop, Exetel, TPG, Optus, iiNet, Swoop, and Aussie Broadband. Given its market share, we'll also include Telstra plans in our comparison.
Most popular NBN internet providers last month
1 | Dodo | 6 | TPG |
2 | Tangerine | 7 | Optus |
3 | SpinTel | 8 | iiNet |
4 | Superloop | 9 | Swoop |
5 | Exetel | 10 | Aussie Broadband |
Not every internet provider has a plan for each NBN speed tier, but there's usually only a gap or two. Here are the current NBN plans from each of this month's best internet providers, sorted plan popularity in each speed tier:
Fixed-line NBN internet plans are generally the most stable option for home internet in Australia. Connection strength doesn't tend to fluctuate as much as other technologies, and you don't need to be with the best internet provider to get close to or equal the maximum for downloads and uploads, according to data from the Australian Competition and Consumer Commission (ACCC). At least, this is the case for NBN 25, NBN 50, and NBN 100 plans. The ACCC currently doesn't provide substantial records for faster plans, but the advertised typical evening speeds vary quite a bit between internet providers for NBN 250 and NBN 1000.
Fibre to the Node (FTTN) muddies the waters a little. On the whole, FTTN connections are still fairly reliable, but are less likely to reach those max speeds (especially for NBN 100) than Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), and Hybrid Fibre Coaxial (HFC). FTTN connections can't sign up to NBN 250 or NBN 1000.
This can get a bit confusing, so here's a table covering the fastest speeds your internet provider can likely sell you for an NBN plan, based on your NBN connection:
NBN technology | Speed tier | Downloads | Uploads |
---|---|---|---|
Fibre to the Premises | NBN 1000 | 970Mbps | 50Mbps |
Hybrid Fibre Coaxial | NBN 1000 | 970Mbps* | 50Mbps |
Fibre to the Curb | NBN 100 | 100Mbps | 20-40Mbps |
Fibre to the Building | NBN 100 | 100Mbps | 5-40Mbps |
Fibre to the Node | NBN 100 | 100Mbps | 5-40Mbps |
Fixed Wireless | Fixed Wireless Plus | 100Mbps^ | 20Mbps |
Sky Muster Satellite | 'High-tier plan' | 100Mbps† | 5Mbps |
*While HFC's maximum is 970Mbps, it's likely to be slower on average than FTTP.
^Fixed Wireless' maximum wholesale speed is 100/20, but many providers only offer 75/10 plans.
†Maximum wholesale plan speed for satellite NBN is 100/5Mbps, but you're more likely to find 25/5 plans.
5G and 4G home internet providers
There aren't many major 5G and 4G home internet providers, so instead of looking at the most popular ones in our database, we'll rank them by price.
Home wireless internet plans are similar to regular 4G and 5G mobile phone plans. But unlike mobile plans, home wireless internet providers offer plans with much more data (many are unlimited), as well as a WiFi modem similar to the one you'd use for the NBN.
Check out home wireless plans to find out if home wireless is best for you:
But it's not all about speed. Wireless internet connections can be less stable than fixed-line, particularly during bad weather, causing connection strength to jump up and down. This isn't as much of a problem as it used to be, especially with 5G, but if you have gamers in the house they might notice fluctuations in ping.
Fixed Wireless NBN internet providers
There aren't nearly as many Fixed Wireless (FW) internet providers as there are for other connection types, but at least you don't have to sort through as many to find the one that suits your needs.
Thankfully, we still have enough Fixed Wireless plans and internet providers in our database to gather the five most popular from last month. They are:
- Dodo
- Tangerine
- Swoop
- TPG
- Aussie Broadband
Here are the current most-popular Fixed Wireless plans with at least 500GB data from our ISP shortlist:
Satellite NBN internet providers
For NBN Satellite plans, our list of internet providers too short to trim down further based on popularity. On top of fewer providers to choose from, it's also possible you don't have any other viable technology options in your area, such as home wireless internet. As such, your ISP and connection choices are possibly limited.
Here's a look at plans from NBN Satellite internet providers in our database:
If your search for the best internet service provider (ISP) is focused on speed, there's not much difference between most telcos for NBN 100 plans and under.
"Just about every internet provider in Australia reports typical evening speeds of 95Mbps or above for fixed-line NBN 100 plans.
Performance is more varied once you get to NBN 250. And for NBN 1000, there can be huge differences. So if you're after a Superfast or Ultrafast NBN plan, check the advertised typical evening speeds before signing up."
Alex Angove-Plumb, Digital Content Editor at WhistleOut
Internet provider pricing
When searching for the best internet provider for your needs, be careful to double-check the fine print around plan pricing. In particular, many or most NBN plans these days offer one price for the first six or so months, after which the monthly cost goes up.
Your chosen internet provider might also force or strongly encourage you to include a WiFi modem in your monthly repayments. In these cases, cancelling the plan within a given time frame can incur additional fees (to pay off the WiFi modem).
To get a more detailed overview of plan prices, click 'View full results' at the bottom of the comparison tables above.
How we pick the best internet providers
We collect popularity data based on which plans WhistleOut users interact with the most each month. These interactions include clicking a "Go To Site" button or clicking on a given plan's T&Cs, which gives us a good indication of how popular many internet provider is with our visitors, but also means we can't fully gauge the popularity of providers with which we don't have active affiliate links ('Go to site' buttons). But we still include these plans in our other comparisons (such as when ranking by price) to provide you with a more accurate view of what plans and telcos are available.
FAQs for choosing the best internet provider
Now you've had an introduction to some of Australia's internet providers, let's look at a few dos and don'ts when picking a new internet plan for your household.
Are you happy to switch internet providers often?
One of the surest ways to save money on your monthly bills is to switch internet providers regularly. It's pretty easy to do, and you can genuinely save decent dollars with only a few minutes of effort a couple of times per year.
This is because a lot of internet providers in Australia offer introductory discounts. They can be any length, but are usually for six months, after which they go up to an "ongoing" price. They can also include temporary perks like free access to a streaming service. And because standard plans don't come with contracts, you can sidle off and grab another discount as soon as yours is done.
If this sounds like a good idea to you, the best internet provider will often be whichever is offering the cheapest or most enticing deal right now. If you end up not being a fan of their product or customer service, you can move on again without much effort.
Just make sure your current plan doesn't involve you paying off a "free" modem router or some other type of hardware before you jump ship.
How much data do you need?
Your data needs will depend on what you use your internet connection for, but the modern market makes it pretty easy – most home internet plans are either unlimited, so your usage doesn't really matter. There are still a few plans with large limits, such as 1TB, but only the most data-hungry households will come close to this.
Some internet providers still offer smaller plans, such as 200GB per month. This might cover your family, but it won't cost much more to get an unlimited data plan and use the internet worry free.
If you'd like more info, check out our in-depth guide on internet speed and data usage.
How fast should your internet plan be?
Choosing the speed of an internet plan is an important consideration, but it can be hard to find the sweet spot without experimentation.
For example, if you choose a 25Mbps NBN plan, and you have six people in your house regularly using the internet, if everyone is online at once then they're only getting about 4Mbps each, which will quickly start to fray those relationships.
For most homes, we recommend you start with NBN 50 or NBN 100 plans. While NBN 50 speeds are more than enough for many households, NBN 100 plans can be better value for money thanks to incentivised pricing from NBN Co.
Should you get an internet plan on contract?
For the most part, NBN plans are contract-free. Very few providers will ask you to commit to a longer contract, but in some cases, you can sign up to avoid paying a modem fee if you need new hardware.
This lack of contracts is great because many internet providers will charge a lower monthly price for the first six months, then raise your monthly payments thereafter. Changing providers every six months is a good way to save money (switching internet providers is usually pretty easy), but be sure to keep an eye on the calendar to avoid paying extra.
You should also check if you're required to include extra hardware in your monthly payments, such as a WiFi router. If you do, you'll still need to pay off the outstanding amount for the hardware if you decide to switch providers.
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