How to switch internet providers: A step-by-step guide

By Jacqui Dent

Last updated 17 April 2025

Contents

In this guide:

How to switch NBN providers
Switching from ADSL or NBN to wireless internet
Switching from ADSL to NBN
How to switch NBN providers FAQs

Once you pick an internet provider you tend to stick with them. But there are dozens of reasons why you might want to switch; perhaps you’ve found a cheaper plan or a faster one. Or maybe you’ve had a disagreement with a provider and want to take your business to a competitor.

Either way, changing internet providers might seem like a difficult process but it's actually very easy. Here's what you need to know about changing providers, including how long it takes to switch, the costs involved, and any equipment you might need.

We've broken this guide up by various internet technologies.

How to switch NBN providers

If you're already connected to the NBN, changing NBN provider should be painless. In many cases, you should be moved over within hours.

Equipment Needed

Nearly all NBN plans come with a new NBN-ready modem, or the option to add one on. Many NBN providers give you the option to bring your own modem if you already have one, which means you won't need to pay any fees for new hardware.

In some cases, providers may not have a BYO modem option and force you to take their hardware - Telstra, for example.

Getting a new modem from your NBN provider tends to come with some strings attached. If you're not paying for it outright, you may need to pay out the remaining value of the modem if you've not been with the telco for long enough (typically two or three years) or return the modem to avoid paying a hardware fee.

Step 1: DON'T cancel your existing plan

Some people think you need to cancel your current NBN plan before changing providers, but this isn't true. This will leave you without internet for longer than necessary. Keep your current setup until you have locked down your new plan, provider and equipment and you are ready to make the switch.

Step 2: Make sure you are out of contract or if there's a better time to leave.

Check your current plan to see if there's any time left on your contract. If you’re in the middle of a long-term contract you could be hit with early cancellation fees. If you're almost finished, it could be waiting a little longer to avoid additional fees.

Most NBN plans are contract-free now, but you may need to pay out a modem fee on some providers. If you've gotten a new modem at no upfront cost, leaving early can mean paying a prorated hardware fee for your modem. This is now pretty common. In some cases, you can return your modem to avoid paying a hardware fee.

Step 3: Research and choose your new NBN plan and provider

Identifying why you're switching is a great start to narrowing down a new provider. Faster speeds, better customer service, bundling options, better extras... There are plenty of reasons people switch so work out yours and start reading reviews, asking friends locally who they are with and if they're satisfied.

Trying to work out which plan is best for you? Check out some of the cheapest NBN plans in our database, sorted by speed tier, below.

If you just need a basic connection, it could be worth considering an NBN 25 plan. You can expect download speeds of up to 25Mbps and upload speeds of up to 5Mbps. Most online activities can still be done on an NBN 25 plan, but it will start to buckle if you have too many people using your connection.

#1	MATE	MATE Crikey nbn 25/10 nbn® 25/10 Mbps Unlimited Data Deal: Includes $30/mth off for the first 6 mths (code MATE30) + 1-month money back guarantee + Bundle & Save $40/mth Min. cost $40 Link not supplied	$40/mth Min. cost $40	Link not supplied
#2	Southern Phone	Southern Phone nbn Basic nbn® 25/8 Mbps Unlimited Data Deal: Includes $14/mth off for 12 months! $45/mth for 12 months, then $59/mth. Offer ends 05.08.25 $45/mth Min. cost $45 Link not supplied	$45/mth Min. cost $45	Link not supplied
#3	Moose NBN	Moose NBN nbn 25/10 Value nbn® 25/10 Mbps Unlimited Data Deal: Includes $14/mth off for first 6 months, then $60.80/month. Ends 30.06.25 $46.80/mth Min. cost $46.80 Link not supplied	$46.80/mth Min. cost $46.80	Link not supplied
#4	Kogan Internet	Kogan Internet Bronze Unlimited nbn® 25/8 Mbps Unlimited Data Deal: $46.90/mth for first 6 months and revert back to $68.90/mth thereafter. Offer ends 30.05.25 $46.90/mth Min. cost $46.90 Go to Site	$46.90/mth Min. cost $46.90	Go to Site
#5	SpinTel	SpinTel NBN Unlimited Entry 25 nbn® 25/8 Mbps Unlimited Data Deal: Includes $12.95 off your plan for first 6 months! $47/mth for first 6 months, then $59.95/mth $47/mth Min. cost $47 Go to Site	$47/mth Min. cost $47	Go to Site
#6	Tangerine Telecom	Tangerine Telecom Value NBN nbn® 25/8.5 Mbps Unlimited Data Deal: Includes $20/mth off for the first 6 mths, $47.90/month for first 6 months, then $67.90/month + 3 months BINGE. Ends 30.06.25 $47.90/mth Min. cost $47.90 Go to Site	$47.90/mth Min. cost $47.90	Go to Site
#7	amaysim	amaysim Unlimited nbn Quick As nbn® 25/8 Mbps Unlimited Data Deal: Includes $20/mth off for first 6 months (Incl. Standard Intro Offer), $50/mth for first 6 months, then $70/mth. Ends 30.04.25 $50/mth Min. cost $50 Link not supplied	$50/mth Min. cost $50	Link not supplied
#8	Exetel	Exetel Everyday nbn25 nbn® 25/8.5 Mbps Unlimited Data Deal: Includes $13/mth off for first 6 months - $50.99/mth for first 6 months, then $63.99/mth. $50.99/mth Min. cost $50.99 Go to Site	$50.99/mth Min. cost $50.99	Go to Site
#9	Buddy Telco	Buddy Telco Standard nbn - Unlimited nbn® 24/8 Mbps Unlimited Data Deal: $53/month for first 6 months, then $65/month. Use promo code BUDDY25. Offer ends 18.05.25 $53/mth Min. cost $53 Go to Site	$53/mth Min. cost $53	Go to Site
#10	Dodo	Dodo nbn25 Unlimited Plan nbn® 25/4 Mbps Unlimited Data 12mths Deal: Incl. $15/mth discount for 12 months based on the standard price $68.90/mth. Ends 29.04.25. T&Cs apply. $53.90/mth Min. cost $53.90 Go to Site*	$53.90/mth Min. cost $53.90	Go to Site

NBN 50 plans are your best bang for your buck option when it comes to the NBN. They are affordable and are a good option for households with between two and four people. An NBN 50 plan will ensure everyone in your household is able to partake in their favourite online activities, whether it's streaming movies and music, online gaming or video calling with overseas friends and family.

#1	Kogan Internet	Kogan Internet Silver Unlimited nbn® 50/17 Mbps Unlimited Data Deal: $59.90/mth for first 6 months and revert back to $78.90/mth thereafter. Offer ends 30.05.25 $59.90/mth Min. cost $59.90 Go to Site	$59.90/mth Min. cost $59.90	Go to Site
#2	Tangerine Telecom	Tangerine Telecom Value Plus NBN nbn® 50/17 Mbps Unlimited Data Deal: Includes $23/mth off for the first 6 mths, $59.90/month for first 6 months, then $82.90/month + 3 months BINGE. Ends 30.06.25 $59.90/mth Min. cost $59.90 Go to Site	$59.90/mth Min. cost $59.90	Go to Site
#3	MATE	MATE Ripper nbn 50/20 nbn® 49/19 Mbps Unlimited Data Deal: Includes $20/mth off for the first 6 mths (code RIPPER20) + 1-month money back guarantee + Bundle & Save $60/mth Min. cost $60 Link not supplied	$60/mth Min. cost $60	Link not supplied
#4	Exetel	Exetel Extra-value nbn50 nbn® 50/17 Mbps Unlimited Data Deal: Includes $19/mth off for first 6 months - $60.99/mth for first 6 months, then $79.99/mth. $60.99/mth Min. cost $60.99 Go to Site	$60.99/mth Min. cost $60.99	Go to Site
#5	Buddy Telco Editor's Pick	Buddy Telco Editor's Pick Value nbn - Unlimited nbn® 49/16 Mbps Unlimited Data Deal: $63/month for first 6 months, then $75/month. Use promo code BUDDY50. Offer ends 18.05.25 $63/mth Min. cost $63 Go to Site	$63/mth Min. cost $63	Go to Site
#6	Moose NBN	Moose NBN nbn 50/20 Premium nbn® 50/20 Mbps Unlimited Data Deal: Includes $16/mth off for first 6 months, then $79.80/month. Ends 30.06.25 $63.80/mth Min. cost $63.80 Link not supplied	$63.80/mth Min. cost $63.80	Link not supplied
#7	Superloop	Superloop Extra-value nbn50/20 nbn® 50/17 Mbps Unlimited Data Deal: Incl. $14/mth off for 6 months! $67/mth for 6 mths, then $81/mth + Free Amazon eero 6+ if you stay connected for 24 mths $67/mth Min. cost $67 Go to Site	$67/mth Min. cost $67	Go to Site
#8	Dodo	Dodo nbn50 Unlimited Plan nbn® 50/17 Mbps Unlimited Data 12mths Deal: Incl. $15/mth discount for 12 months based on the standard price $83.90/mth. Ends 29.04.25. T&Cs apply. $68.90/mth Min. cost $68.90 Go to Site*	$68.90/mth Min. cost $68.90	Go to Site
#9	Swoop	Swoop nbn® Home Everyday nbn® 50/20 Mbps Unlimited Data Deal: Includes $15/mth off for 6 months with code LOVE15, $69/mth for first 6 months then $84/mth. Offer ends 30.04.25 $69/mth Min. cost $69 Link not supplied	$69/mth Min. cost $69	Link not supplied
#10	iiNet	iiNet nbn50 Liimitless nbn® 50/17 Mbps Unlimited Data Deal: Includes $15/mth off for 6 mths – $69.99/mth for first 6 months, then $84.99/mth. Use code SAVE15FOR6. Ends 06.05.25 $69.99/mth Min. cost $69.99 Go to Site	$69.99/mth Min. cost $69.99	Go to Site

NBN 100 plans are the next logical step if you don't think NBN 50 will cut it for you. You get twice the download speed, meaning your connection will go as fast as 100Mbps. Most NBN 100 plans have upload speeds of 20Mbps, which is the same as what you get on NBN 50. We'd say NBN 100 plans are best for large households or anyone who regularly downloads large files, such as new release video games.

#1	MATE	MATE No Worries nbn 100/20 nbn® 97/19 Mbps Unlimited Data Deal: Includes $30/mth off for the first 6 mths (code MATE30) + 1-month money back guarantee + Bundle & Save $60/mth Min. cost $60 Link not supplied	$60/mth Min. cost $60	Link not supplied
#2	Southern Phone	Southern Phone nbn Fast nbn® 100/19 Mbps Unlimited Data Deal: Includes $24/mth off for 12 months! $65/mth for 12 months, then $89/mth. Offer ends 05.08.25 $65/mth Min. cost $65 Link not supplied	$65/mth Min. cost $65	Link not supplied
#3	SpinTel Editor's Pick	SpinTel Editor's Pick NBN Unlimited Premium 100 nbn® 100/18 Mbps Unlimited Data Deal: Includes $16.95 off your plan for first 6 months! $65/mth for first 6 months, then $81.95/mth $65/mth Min. cost $65 Go to Site	$65/mth Min. cost $65	Go to Site
#4	Moose NBN	Moose NBN nbn 100/20 Elite nbn® 100/20 Mbps Unlimited Data Deal: Includes $19/mth off for first 6 months, then $84.80/month. Ends 30.06.25 $65.80/mth Min. cost $65.80 Link not supplied	$65.80/mth Min. cost $65.80	Link not supplied
#5	Kogan Internet	Kogan Internet Gold Unlimited nbn® 100/17 Mbps Unlimited Data Deal: $65.90/mth for first 6 months and revert back to $83.90/mth thereafter. Offer ends 30.05.25 $65.90/mth Min. cost $65.90 Go to Site	$65.90/mth Min. cost $65.90	Go to Site
#6	Tangerine Telecom	Tangerine Telecom Speedy NBN nbn® 100/17 Mbps Unlimited Data Deal: Includes $20/mth off for the first 6 mths, $65.90/mth for first 6 months, then $85.90/mth + 3 months BINGE. Ends 30.06.25 $65.90/mth Min. cost $65.90 Go to Site	$65.90/mth Min. cost $65.90	Go to Site
#7	Exetel	Exetel Family nbn100/20 nbn® 100/17 Mbps Unlimited Data Deal: Includes $19/mth off for first 6 months - $65.99/mth for first 6 months, then $84.99/mth $65.99/mth Min. cost $65.99 Go to Site	$65.99/mth Min. cost $65.99	Go to Site
#8	amaysim	amaysim Unlimited nbn Fast As nbn® 100/18 Mbps Unlimited Data Deal: Includes $20/mth off for first 6 months (Incl. Standard Intro Offer), $70/mth for first 6 months, then $90/mth. Ends 30.04.25 $70/mth Min. cost $70 Link not supplied	$70/mth Min. cost $70	Link not supplied
#9	Swoop	Swoop nbn® Home Fast nbn® 100/20 Mbps Unlimited Data Deal: Includes $22/mth off for 6 months with code LOVE22, $72/mth for first 6 mths then $94/mth. Ends 30.04.25 $72/mth Min. cost $72 Link not supplied	$72/mth Min. cost $72	Link not supplied
#10	Buddy Telco	Buddy Telco Speedy nbn - Unlimited nbn® 99/16 Mbps Unlimited Data Deal: $73/month for first 6 months, then $85/month. Use promo code BUDDY100. Offer ends 18.05.25 $73/mth Min. cost $73 Go to Site	$73/mth Min. cost $73	Go to Site

NBN 250 plans are another step up. These plans are a little more expensive than what you'd pay for an NBN 100 plan but are perfect if you've got the need for speed.

NBN 250 plans are only available to those who have a Fibre to the Premises (FTTP) or Hybrid Fibre Coaxial(HFC) NBN connection.

#1	Southern Phone	Southern Phone nbn Superfast nbn® 250/23 Mbps Unlimited Data Deal: Includes $20/mth off for 12 months! $75/mth for 12 months, then $95/mth. Offer ends 05.08.25 $75/mth Min. cost $75 Link not supplied	$75/mth Min. cost $75	Link not supplied
#2	SpinTel	SpinTel NBN Unlimited 250 nbn® 240/22 Mbps Unlimited Data Deal: Includes $9.95/mth off for the life of the plan while you stay connected to this plan. T&Cs apply $80/mth Min. cost $80 Go to Site	$80/mth Min. cost $80	Go to Site
#3	Exetel	Exetel Superfast nbn250 nbn® 220/21 Mbps Unlimited Data Deal: Includes $18/mth off for first 6 months - $80.99/mth for first 6 months, then $98.99/mth. $80.99/mth Min. cost $80.99 Go to Site	$80.99/mth Min. cost $80.99	Go to Site
#4	Swoop	Swoop nbn® Home Superfast nbn® 241/25 Mbps Unlimited Data Deal: Includes $37/mth off for 6 months with code LOVE37, $82/mth for first 6 mths then $119/mth. Ends 30.04.25 $82/mth Min. cost $82 Link not supplied	$82/mth Min. cost $82	Link not supplied
#5	Dodo Editor's Pick	Dodo Editor's Pick nbn Home Superfast Plan nbn® 250/21 Mbps Unlimited Data 12mths Deal: Incl. $15/mth discount for 12 months based on the standard price $98.90/mth. Ends 29.04.25. T&Cs apply $83.90/mth Min. cost $83.90 Go to Site*	$83.90/mth Min. cost $83.90	Go to Site
#6	Vodafone	Vodafone Home Superfast nbn® nbn® 250/21 Mbps Unlimited Data Deal: Save $10/mth for 6 mths + Speed upgrade at no extra cost if you have a mobile phone plan with Vodafone $84/mth Min. cost $84 Link not supplied	$84/mth Min. cost $84	Link not supplied
#7	Kogan Internet	Kogan Internet nbn250 Platinum Unlimited nbn® 250/21 Mbps Unlimited Data Deal: $84.90/mth for first 6 months and revert back to $94.90/mth thereafter. Offer ends 30.05.25 $84.90/mth Min. cost $84.90 Go to Site	$84.90/mth Min. cost $84.90	Go to Site
#8	Tangerine Telecom	Tangerine Telecom SuperSpeedy NBN nbn® 250/21 Mbps Unlimited Data Deal: Includes $20/mth off for the first 6 mths, $84.90/month for first 6 months, then $104.90/month + 3 months BINGE. Ends 30.06.25 $84.90/mth Min. cost $84.90 Go to Site	$84.90/mth Min. cost $84.90	Go to Site
#9	iiNet	iiNet nbn Home Superfast Liimitless nbn® 250/21 Mbps Unlimited Data Deal: Includes $15/mth off for 6 mths - $84.99/mth for first 6 months, then $99.99/mth. Use code SAVE15FOR6. Ends 06.05.25 $84.99/mth Min. cost $84.99 Go to Site	$84.99/mth Min. cost $84.99	Go to Site
#10	TPG	TPG nbn Home Superfast Unlimited Plan nbn® 250/21 Mbps Unlimited Data Deal: Get Price Beat Guarantee + $84.99/mth for first 6 months, then $99.99/mth. T&Cs apply. $84.99/mth Min. cost $84.99 Go to Site	$84.99/mth Min. cost $84.99	Go to Site

Step 4: Backup any data

If any data is dependent on staying with your original provider, make copies now. The main consideration would be an email address tied to your provider.

Step 5: Get any new equipment set up

Chances are you won't need a new modem, router, or modem router but it's worth finding out if yours is compatible. If your plan comes with one, it's a great idea to use it to avoid any complications down the road.

Step 6: Get ready for the switchover (it's quick)

Your new ISP will take care of switching your internet (and home phone plan, if you’re into that sort of thing) over to your new plan. In most cases, your NBN switch is pretty painless – you can expect no more than an hour of downtime while the change is made.

Step 7: Cancel your old service

This one is important so don’t forget! In some instances, your new provider will contact your old one to let them know you've switched, but as a general rule, you are responsible for cancelling your old service once your new one is live.

Switching from ADSL or NBN to wireless internet

If you're looking ot move to 4G or 5G wireless internet, the process is pretty easy. Wireless internet is plug and play so you'll just need to setup your new modem when you get it, and remember to cancel your old plan.

Equipment Needed

When switching to home wireless internet, you'll need new equipment, such as a 4G or 5G modem, but your new provider will supply this.

Step 1: DON'T cancel your existing plan

Some people think you need to cancel your current plans first before signing up for a new one but that's not true. This will just leave you without internet until your new plan is setup. Keep your current setup until you've locked down your new plan, provider and equipment and are ready to make the switch.

Step 2: Check your area is eligible

To see if home wireless is available in your area, you need to ensure you have reliable 4G or 5G coverage in your area.

WhistleOut's coverage checker tool has 5G coverage maps, making it easy to see whether you can get 5G. All you need to do is pop in your address when searching for a new phone plan. After you've done so and hit Search, you can jump straight to the coverage map by tapping See Coverage Map and then tapping Click To Activate Interactive Map.

This map will show you what kind of coverage you have in your area. 5G coverage is highlighted using the darkest shade of purple, but unticking 4G and 3G can help make it clearer. The drop-down menu lets you choose between telcos.

Coverage maps are only approximate, only show outdoor coverage, and may be impacted by local conditions such as buildings.

Click to Activate Interactive Map

Coverage information is collected from carriers and other third party sources. This is approximate coverage only and does not include indoor coverage. Actual speed and performance depends on your location and device. Local conditions and things like natural and artificial physical features of an area all affect your reception. Coverage © Mosaik

Even if you have good 4G or 5G coverage at your address, you'll always need to double-check your address when ordering your chosen wireless internet plan from your provider of choice. In some cases, providers may only sell a limited number of services per postcode to prevent congestion.

Step 3: Make sure your current contract has ended

Check your current plan to see if there's any time left on your contract. If you’re in the middle of a long-term contract you could be hit with early cancellation fees. If you're almost finished your contract, it might be worth waiting it out to avoid paying extra.

Step 4: Sign up

Wireless internet is still growing, with several providers offering 4G and 5G wireless internet plans. These include Optus, Telstra, Vodafone, iiNet, TPG, SpinTel, and Yomojo. Have a browse and when you’ve found the best provider for you, sign up for your plan online.

Compare 5G home internet plans in WhistleOut's database by speed:

If you decide to choose a plan capped at 50Mbps, this means it's the equivalent of NBN 50, however, you may experience slightly slower speeds during peak hours. This is a great option if you're either conscious of the price or you know you won't use over 50Mbps.

Here's pricing for 5G home internet plans capped at 50Mbps:

#1	SpinTel	SpinTel 5G Unlimited Wireless Broadband (50Mbit) Wireless 50 Mbps Unlimited Data Deal: Incl. $10/mth off for 6 mths! $49/mth for the first 6 mths, then $59/mth. $25 upfront postage for rental modem also apply $49/mth Min. cost $74 Link not supplied	$49/mth Min. cost $74	Link not supplied
#2	iiNet	iiNet 5G Home Broadband Plus Wireless 50/16 Mbps Unlimited Data Deal: Includes $10/mth off for first 6 months, then $59.99/mth. Offer available until withdrawn. $49.99/mth Min. cost $49.99 Go to Site	$49.99/mth Min. cost $49.99	Go to Site
#3	TPG	TPG 5G Home Broadband Plus Wireless 50/16 Mbps Unlimited Data Deal: Includes $10/mth off for 6 months! $49.99/mth for first 6 months, then $59.99/mth. Available until withdrawn. T&C apply. $49.99/mth Min. cost $49.99 Go to Site	$49.99/mth Min. cost $49.99	Go to Site
#4	Vodafone	Vodafone 5G Home Internet Plus Plan Wireless 50/16 Mbps Unlimited Data Deal: Includes $10/mth off for first 6 mths + Save $5/mth when you already have a mobile phone plan with Vodafone $55/mth Min. cost $55 Link not supplied	$55/mth Min. cost $55	Link not supplied
#5	Optus	Optus Optus Plus Everyday 5G Wireless 45/11 Mbps Unlimited Data $69/mth Min. cost $69 Link not supplied	$69/mth Min. cost $69	Link not supplied
#6	Yomojo	Yomojo 5G Internet 50 Wireless 43 Mbps Unlimited Data $69.90/mth Min. cost $69.90 Link not supplied	$69.90/mth Min. cost $69.90	Link not supplied

If you choose a plan capped at 100Mbps, this means it's the equivalent of an NBN 100 plan, however, you may experience slightly slower speeds during peak hours. This is a great option for households with multiple members who regularly connect to the internet at the same time.

Here's pricing for 5G home internet plans capped at 100Mbps:

#1	TPG Editor's Pick	TPG Editor's Pick 5G Home Broadband Premium Wireless 100/18 Mbps Unlimited Data Deal: Includes $10/mth off for 6 months! $54.99/mth for first 6 months, then $64.99/mth. Available until withdrawn. T&C apply. $54.99/mth Min. cost $54.99 Go to Site	$54.99/mth Min. cost $54.99	Go to Site
#2	SpinTel	SpinTel 5G Unlimited Wireless Broadband (100Mbit) Wireless 100 Mbps Unlimited Data Deal: Incl. $10/mth off for 6 mths! $59/mth for the first 6 mths, then $69/mth. $25 upfront postage for rental modem also apply $59/mth Min. cost $84 Link not supplied	$59/mth Min. cost $84	Link not supplied
#3	iiNet	iiNet 5G Home Broadband Premium Wireless 100/18 Mbps Unlimited Data Deal: Includes $10/mth off for first 6 months, then $69.99/mth. Offer available until withdrawn. $59.99/mth Min. cost $59.99 Go to Site	$59.99/mth Min. cost $59.99	Go to Site
#4	Vodafone	Vodafone 5G Home Internet Premium Plan Wireless 100/18 Mbps Unlimited Data Deal: Includes $10/mth off for first 6 mths + Save $5/mth when you already have a mobile phone plan with Vodafone $60/mth Min. cost $60 Link not supplied	$60/mth Min. cost $60	Link not supplied
#5	Yomojo	Yomojo 5G Internet 100 Wireless 75 Mbps Unlimited Data $75.90/mth Min. cost $75.90 Link not supplied	$75.90/mth Min. cost $75.90	Link not supplied
#6	Optus	Optus Optus Plus Everyday Fast 5G Wireless 87/15 Mbps Unlimited Data $79/mth Min. cost $79 Link not supplied	$79/mth Min. cost $79	Link not supplied

Telstra, Optus, Yomojo and SpinTel currently offer uncapped plans. These can go as fast as network conditions allow but exact speeds will depend on your coverage and congestion. Generally, though we have found 200Mbps is a pretty safe average.

#1	SpinTel	SpinTel 5G Unlimited Wireless Broadband Wireless 240 Mbps Unlimited Data Deal: Incl. $10/mth off for 6 mths! $79/mth for the first 6 mths, then $89/mth. $25 upfront postage for rental modem also apply $79/mth Min. cost $104 Link not supplied	$79/mth Min. cost $104	Link not supplied
#2	Telstra	Telstra 5G Home Internet - 1TB Wireless 300/30 Mbps 1000GB Data $85/mth Min. cost $85 Link not supplied	$85/mth Min. cost $85	Link not supplied
#3	Optus Editor's Pick	Optus Editor's Pick Optus Plus Entertainer Superfast 5G Wireless 210/20 Mbps Unlimited Data Deal: Intro Offer - $89/mth for 6 mths on this plan (normally $99/mth). T&Cs apply. $89/mth Min. cost $89 Link not supplied	$89/mth Min. cost $89	Link not supplied
#4	Yomojo	Yomojo 5G Internet Max Wireless 225 Mbps Unlimited Data $95.90/mth Min. cost $95.90 Link not supplied	$95.90/mth Min. cost $95.90	Link not supplied

Step 5: Set Up

Once your new wireless modem arrives, you just need to plug it in and you’ll be connected instantly!

Step 5: Cancel your old service

Once your 4G or 5G home internet is up and running, you’ll need to contact your old provider and cancel your old plan.

Can I use my own modem with a new internet plan?

If you're changing your internet plan, you may be wondering if you can keep using your own modem. View our guide.

Switching broadband from ADSL to NBN

If you're moving to NBN for the first time, it can take a little while. Technicians will need to come to your property for the setup, but it tends to be a one-and-done type of deal. After you're on the NBN, you can change providers whenever you want without any further work on your property.

Equipment Needed

Many NBN plans come with a new NBN-ready modem, or the option to add one on. This will probably be bundled into the cost of your plan or you might be charged an upfront fee for the modem if you're going contract-free.

Step 1: DON'T cancel your existing plan

Some people think you need to cancel your current plans first before signing up for a new one but that's not true. This will just leave you without internet for longer than necessary. Keep your current setup until you've locked down your new plan, provider and equipment and are ready to make the switch.

Step 2: Check to see if the NBN is available in your area

While NBN is available virtually everywhere nowadays, you may be curious about what NBN connection type is available at your address. You can check this on the NBN Co website.

Step 3: Make sure your current contract has ended.

If you can’t wait until your contract is up, you should be able to switch to the NBN with your current provider and then jump ship once your contract is up.

Step 4: Place your NBN order online, via the phone or in-store

Once you've chosen your new ISP and placed your order, your new ISP will take care of switching your internet, (and home phone, if you’re into that sort of thing) over to your new plan and cancelling your old one.

Step 5: Organise your install

Depending on the provider and where you live, this can take a couple of days. This can take even longer in regional and rural areas, where you might be waiting a few weeks to get your NBN first connected. Your new provider will work with you to get this sorted as quickly as possible and will walk you through anything else you need to know to get connected.

If you're renting, make sure you have your landlord's permission before installing any new equipment.

Be prepared that there may be a small period of downtime between switching off your ADSL and switching on your NBN. If you're without internet during the switch-over for more than three days, your carrier is obliged to offer an interim service, for example, more mobile data or credit towards mobile data, while you wait.

If you're signing up with Telstra, Optus or Vodafone, you'll be provided with a modem that includes 4G backup, so you can still access the internet during the blackout.

If you're looking to switch, check out some of the most popular NBN plans in our database:

#1	SpinTel Editor's Pick	SpinTel Editor's Pick NBN Unlimited Premium 100 nbn® 100/18 Mbps Unlimited Data Deal: Includes $16.95 off your plan for first 6 months! $65/mth for first 6 months, then $81.95/mth $65/mth Min. cost $65 Go to Site	$65/mth Min. cost $65	Go to Site
#2	Flip	Flip Unlimited Premium nbn25 nbn® 25/8 Mbps Unlimited Data Deal: Promotional pricing - $39/mth for first 4 months then $57.90/mth. Offer ends 30.04.25 $57.90/mth Min. cost $39 Go to Site	$57.90/mth Min. cost $39	Go to Site
#3	Dodo Editor's Pick	Dodo Editor's Pick nbn Home Superfast Plan nbn® 250/21 Mbps Unlimited Data 12mths Deal: Incl. $15/mth discount for 12 months based on the standard price $98.90/mth. Ends 29.04.25. T&Cs apply $83.90/mth Min. cost $83.90 Go to Site*	$83.90/mth Min. cost $83.90	Go to Site
#4	Exetel	Exetel Extra-value nbn50 nbn® 50/17 Mbps Unlimited Data Deal: Includes $19/mth off for first 6 months - $60.99/mth for first 6 months, then $79.99/mth. $60.99/mth Min. cost $60.99 Go to Site	$60.99/mth Min. cost $60.99	Go to Site
#5	Tangerine Telecom	Tangerine Telecom Value Plus NBN nbn® 50/17 Mbps Unlimited Data Deal: Includes $23/mth off for the first 6 mths, $59.90/month for first 6 months, then $82.90/month + 3 months BINGE. Ends 30.06.25 $59.90/mth Min. cost $59.90 Go to Site	$59.90/mth Min. cost $59.90	Go to Site
#6	Tangerine Telecom	Tangerine Telecom Speedy NBN nbn® 100/17 Mbps Unlimited Data Deal: Includes $20/mth off for the first 6 mths, $65.90/mth for first 6 months, then $85.90/mth + 3 months BINGE. Ends 30.06.25 $65.90/mth Min. cost $65.90 Go to Site	$65.90/mth Min. cost $65.90	Go to Site
#7	Buddy Telco Editor's Pick	Buddy Telco Editor's Pick Value nbn - Unlimited nbn® 49/16 Mbps Unlimited Data Deal: $63/month for first 6 months, then $75/month. Use promo code BUDDY50. Offer ends 18.05.25 $63/mth Min. cost $63 Go to Site	$63/mth Min. cost $63	Go to Site
#8	SpinTel	SpinTel NBN Unlimited 250 nbn® 240/22 Mbps Unlimited Data Deal: Includes $9.95/mth off for the life of the plan while you stay connected to this plan. T&Cs apply $80/mth Min. cost $80 Go to Site	$80/mth Min. cost $80	Go to Site
#9	TPG	TPG nbn50 Unlimited Plan nbn® 50/17 Mbps Unlimited Data Deal: Get Price Beat Guarantee + $69.99/mth for first 6 months, then $84.99/mth. T&Cs apply. $69.99/mth Min. cost $69.99 Go to Site	$69.99/mth Min. cost $69.99	Go to Site
#10	Kogan Internet	Kogan Internet Silver Unlimited nbn® 50/17 Mbps Unlimited Data Deal: $59.90/mth for first 6 months and revert back to $78.90/mth thereafter. Offer ends 30.05.25 $59.90/mth Min. cost $59.90 Go to Site	$59.90/mth Min. cost $59.90	Go to Site

How to switch NBN providers FAQs

How long does it take to change NBN providers?

If you're already connected to the NBN, your transfer can happen even on the same day! Every telco and every household will be different, but in this guide on how long it takes to switch internet providers, we discuss the expected duration to get your new connection up and running.

If you still haven't moved from ADSL, there'll be a longer wait time. You're looking at ten business days in many cases, but this can depend on where you live. Regional and rural installs tend to have longer wait times.

Do I need to cancel my current internet plan while changing providers?

No, do not cancel your current plan until your new plan is active. If you do, you will simply be without internet for longer. Some providers will also cancel your old service for you, but it's best to check this as cancelling any utility is ultimately your responsibility.

Do I need to buy a new modem?

Whether you need a new modem depends on what technology type you're switching to. If you're moving from one NBN plan to another, you can typically use your existing modem.

If you're moving from NBN to home wireless internet, you'll need a new modem, but your provider will supply this.

If you're moving from ADSL to NBN, there's a good chance you'll want a new modem.

Hot tip

If you're ready to switch and aren't sure what plan to choose from, our editors pick the best NBN plans each month. We compare prices, speed, and more from different providers. Read our guide and start your search for the best plan for you.

Looking for a new mobile plan?

These are the most popular SIM-only mobile plans with WhistleOut users this week:

#1	TPG Editor's Pick	TPG Editor's Pick 25GB Small Plan 25GB data at download speeds up to 150Mbps On the Vodafone 4G Mobile Network Deal: 50% off - $12.50/mth for first 6 months, then $25/mth ongoing. Available until withdrawn. T&Cs apply. $12.50 Per 1 Month Renewal Go to Site	$12.50 Per 1 Month Renewal	Go to Site
#2	iiNet	iiNet 25GB Small Plan 25GB data at download speeds up to 150Mbps On the Vodafone 4G Mobile Network Deal: 50% off - $12.50/mth for first 6 months, then $25/mth ongoing. Available until withdrawn. T&Cs apply. $12.50 Per 1 Month Renewal Go to Site	$12.50 Per 1 Month Renewal	Go to Site
#3	Kogan Mobile	Kogan Mobile Medium - 365 Day Flex Plan 200GB data On the Vodafone 4G Mobile Network Deal: Get 200GB data for only $190 on the Medium 365 Day Flex Plan. Offer ends 30.11.25 $190 Per 365 Day Renewal Go to Site	$190 Per 365 Day Renewal	Go to Site
#4	Belong	Belong 25GB Mobile Plan 25GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks $30/mth Min. cost $30 Go to Site	$30/mth Min. cost $30	Go to Site
#5	SpinTel	SpinTel $22 Mobile Plan 25GB data at download speeds up to 100Mbps Optus 5G in selected areas with 5G devices ex. NT Deal: Enjoy $8 off for the first 6 months for new customers - $14/mth for first 6 months, then $22/mth $14/mth Min. cost $14 Go to Site	$14/mth Min. cost $14	Go to Site
#6	felix mobile	felix mobile felix 25GB Mobile Plan 25GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: Get 50% off your first 3 mths when you switch to felix. $12.50/mth for first 3 mths, then $25/mth. Use promo code FELIX50. T&Cs apply $25 Per 1 Month Renewal Go to Site	$25 Per 1 Month Renewal	Go to Site
#7	Dodo Editor's Pick	Dodo Editor's Pick $28 Mobile Plan 30GB data On the Optus 4G Plus Mobile Network Deal: 50% off for first 3 mths! Get the $28 Mobile Plan for $14/mth for the first 3 mths. New customers only. Offer ends 06.05.25 $28/mth Min. cost $14 Go to Site	$28/mth Min. cost $14	Go to Site
#8	Catch Connect	Catch Connect 365 Day Plan - 360GB 360GB data Optus 4G Plus Mobile Network in available areas Deal: Save $121! 360GB for $179 for the first 365 days! Recharges $300/360GB. New customers only. Offer ends 30.04.25 $179 Per 365 Day Renewal Link not supplied	$179 Per 365 Day Renewal	Link not supplied
#9	Boost Mobile	Boost Mobile $26 Prepaid 17GB data at download speeds up to 150Mbps Telstra 5G Network in selected areas with 5G devices Deal: Get 17GB data for the first 3 recharges, then 7GB from 4th recharge. New customers only. Activate by 07.07.25 $26 Per 28 Day Renewal Go to Site	$26 Per 28 Day Renewal	Go to Site
#10	Tangerine Telecom	Tangerine Telecom 25GB 5G Mobile SIM 25GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: Bundle your mobile and nbn plans on the same account to get 10% off your mobile SIM-only plan fees. T&Cs apply. $29/mth Min. cost $29 Go to Site	$29/mth Min. cost $29	Go to Site