7News: Over 2 million Australians don’t know what NBN service they’re paying for


Appeared in: 7news.com.au
Available online: Direct Link
11 September 2020

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Research from WhistleOut helps 7News highlight how many Australians are in the dark about the home internet service they pay for every month.

Recent research from telco comparison service WhistleOut shows that 29 per cent of NBN customers don’t know what speed they are paying for, while one-in-six Australians have no idea what kind of internet connection they have at all.

WhistleOut spokesperson Kenny McGilvary says it’s more important now than ever to know what internet connection you’re paying for, to avoid wasting money or missing out on better performance.

“The impact of COVID-19 has put a spotlight on the importance of having a good home internet connection but unless you know what service you’re using you won’t know if you’re paying too much or could do better for the same price.

“Most home internet plans now come with unlimited data and it’s the speed of the service that makes the biggest difference to the user experience, and the price you pay.

Savings Specialist

Joel Gibson

Joel Gibson is working with WhistleOut as our 'Savings Specialist'. Joel regularly shares his cost-saving tips and tricks on national news and radio, and now he's bringing his no-nonsense strategies directly to you through WhistleOut. Joel's column will expand our commitment to your financial well-being, covering areas beyond telco where you can cut costs, save money, and make more informed choices.


About WhistleOut

  • 3.5 Million Global Visitors Per Month
  • 4 countries; USA, CA, AUS, SG
  • Full time price monitoring teams
  • 100% independent

WhistleOut compares a wide range of the mobile phone and internet plans in the market, with an easy to use interface to help every Australian choose the best option for their needs.

Whether it is a cheap prepaid SIM, or a brand new iphone on a plan, WhistleOut's unique engine searches the market and standardises all the complexity into an easy to use comparison table with accurate prices for every situation.

Media Contact

Kenny McGilvary

Kenny McGilvary is our Media Contact, based in Sydney. Our team works with journalists to provide expert commentary and data related to mobile phones, internet and PayTV. We have team members with experience offering commentary for TV, radio and online. If you are a member of the media and would like to talk, please get in touch with Kenny.

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