NBN Co urged to stop selling 25Mbps plans by consumer advocacy group

By Alex Choros

Last updated 18 February 2025

NBN Co has been advised to phase out NBN 25 plans and make NBN 50 the new "entry-level offer" in a new consultation paper submitted by the Australian Communications Consumer Action Network (ACCAN).

ACCAN recommends that 50Mbps become the next plan over the next decade, pointing to NBN Co's own assumption that 65% of customers will be on 100Mbps plans by the end of the 2029 financial year.

"Given NBN Co’s interest in greater investment in 2Gbps services and its advocacy for faster internet speeds, ACCAN requests NBN Co to provide its rationale for retaining the [25Mbps] category as the entry-level Offer, among other affordability concerns for low-income and low-use consumers," wrote the organisation in the paper.

"ACCAN recommends NBN Co to give greater consideration to increasing the speed, and reducing the price of the entry-level offer, in order to secure faster internet speeds for Australian consumers who would benefit from the stricter price controls that such a plan offers."

The consumer advocacy group also has concerns around the network builder's push into NBN plans promising speeds of 2Gbps or more. It said that NBN CO has not provided "sufficient evidence or justification" for why NBN 2000 plans are needed, and that suggested factors like an "increase in time spent online" or new technology like augmented and virtual reality have not been "adequately substantiated".

ACCAN said that NBN Co's listed benefits of faster speeds "point towards fringe cases of emerging technology" as opposed to meeting the expected needs of consumers by the end of the 2029 financial year.

NBN 2000 plans are set to launch in September this year, along with speed increases for NBN 100 and NBN 250 customers on FTTP and HFC technology types.

ACCAN is the peak consumer advocacy group for telco in Australia. It received a government grant of $2.5 million to put together the consultation paper in question, to represent consumers and ensure NBN Co's service standards still meet their needs over the coming years.

Get the best telco deals first

View Privacy Policy

Looking for a new NBN plan?

These are the most popular NBN 50 plans with WhistleOut users this week:

#1	Exetel	Exetel Extra-value nbn50 nbn® 50/17 Mbps Unlimited Data Deal: Includes $19/mth off for first 6 months - $60.99/mth for first 6 months, then $79.99/mth. $60.99/mth Min. cost $60.99 Go to Site	$60.99/mth Min. cost $60.99	Go to Site
#2	Tangerine Telecom	Tangerine Telecom Value Plus NBN nbn® 50/17 Mbps Unlimited Data Deal: Includes $23/mth off for the first 6 mths, $59.90/month for first 6 months, then $82.90/month + 3 months BINGE. Ends 30.06.25 $59.90/mth Min. cost $59.90 Go to Site	$59.90/mth Min. cost $59.90	Go to Site
#3	Buddy Telco Editor's Pick	Buddy Telco Editor's Pick Value nbn - Unlimited nbn® 49/16 Mbps Unlimited Data Deal: $63/month for first 6 months, then $75/month. Use promo code BUDDY50. Offer ends 18.05.25 $63/mth Min. cost $63 Go to Site	$63/mth Min. cost $63	Go to Site
#4	TPG	TPG nbn50 Unlimited Plan nbn® 50/17 Mbps Unlimited Data Deal: Get Price Beat Guarantee + $69.99/mth for first 6 months, then $84.99/mth. T&Cs apply. $69.99/mth Min. cost $69.99 Go to Site	$69.99/mth Min. cost $69.99	Go to Site
#5	Kogan Internet	Kogan Internet Silver Unlimited nbn® 50/17 Mbps Unlimited Data Deal: $59.90/mth for first 6 months and revert back to $78.90/mth thereafter. Offer ends 30.05.25 $59.90/mth Min. cost $59.90 Go to Site	$59.90/mth Min. cost $59.90	Go to Site
#6	iiNet	iiNet nbn50 Liimitless nbn® 50/17 Mbps Unlimited Data Deal: Includes $15/mth off for 6 mths – $69.99/mth for first 6 months, then $84.99/mth. Use code SAVE15FOR6. Ends 06.05.25 $69.99/mth Min. cost $69.99 Go to Site	$69.99/mth Min. cost $69.99	Go to Site
#7	Dodo	Dodo nbn50 Unlimited Plan nbn® 50/17 Mbps Unlimited Data 12mths Deal: Incl. $15/mth discount for 12 months based on the standard price $83.90/mth. Ends 29.04.25. T&Cs apply. $68.90/mth Min. cost $68.90 Go to Site*	$68.90/mth Min. cost $68.90	Go to Site
#8	Superloop	Superloop Extra-value nbn50/20 nbn® 50/17 Mbps Unlimited Data Deal: Incl. $14/mth off for 6 months! $67/mth for 6 mths, then $81/mth + Free Amazon eero 6+ if you stay connected for 24 mths $67/mth Min. cost $67 Go to Site	$67/mth Min. cost $67	Go to Site
#9	Telstra	Telstra Upfront Internet Plan Essential nbn® 50/17 Mbps Unlimited Data $105/mth Min. cost $105 Link not supplied	$105/mth Min. cost $105	Link not supplied
#10	iPrimus	iPrimus Standard Plus nbn50 Plan nbn® 50/17 Mbps Unlimited Data $84/mth Min. cost $84 Go to Site	$84/mth Min. cost $84	Go to Site