Who is Tangerine NBN owned by?

Tangerine Telecom is privately owned by Andrew and Richard Branson. The Branson brothers created Tangerine Telecom with the goal to be affordable and better than the competition.

What NBN network does Tangerine use?

Tangerine is supported by Vocus Infrastructure and is connected to the National Broadband Network at 121 Points of Interconnect (POI).

Is Tangerine Australian owned?

Yes, Tangerine is owned by Australian brothers Andrew and Richard Branson.

Tangerine NBN review: Is Tangerine worth your money?

Dylan Crismale - Digital Content Editor

Last updated 24 February 2026

Tangerine NBN review

Tangerine is an award-winning NBN provider that offers simple plans with affordable pricing. While its plans are simple and cheaper than other providers they still deliver great speeds making a Tangerine NBN plan good value for money.

What we love

Cheap six-month introductory deals
Decent ongoing price
Fast download speeds

Internet Provider Of The Year 2024

Tangerine took home the latest WhistleOut Award for Provider of the Year in 2024

The essentials

Plans and pricing

Six-month introductory offers with big discounts, plus affordable ongoing costs. Customers can save further when they bundle with a mobile plan. Read More

Internet speed

Tangerine reports maximum typical evening download speeds on the majority of its NBN plans. Read More

Customer service

Tangerine performs pretty well when it comes to customer service/satisfaction and has a wide range of support options. Read More

See Tangerine NBN plans

While a budget brand, Tangerine offers enough bang for your buck to be well worth your consideration.

Tangerine often shows up in our monthly Editor's Picks for the best NBN plans, and its plans are often some of the most popular with WhistleOut users each week.

Its plans are affordable both while discounted and after the discounts have ended, but if you decide you want to seek a better offer after six months you can – Tangerine's NBN plans all come without a lock-in contract, you can leave with no strings attached.

Tangerine's plans and pricing

Tangerine's NBN plans are a fairly standard product which means it can keep the pricing affordable.

Here's a look at Tangeine's fees and charges:

No connection charge (for standard connections). Non-standard installations may incur additional charges. A New Development Charge of $275 will apply if NBN determine your property to be a new development which is standard for all NBN providers
No cancellation fees. Simply make your cancellation request any time up until 5pm on the last day of the billing period
Six-month introductory offers. With up to 35% off for the first six months
Competitive ongoing pricing. In terms of average-monthly pricing (which factors in the price after the end of deals) Tangerine is regularly in the top five cheapest plans in WhistleOut's database
Save 10% on mobile plan fees. When you have a Tangerine NBN plan and mobile plan

New customers can take advantage of Tangerine's six-month introductory discounts, even after the discount ends Tangerine's plans remain affordable compared with other providers in WhistleOut's database.

There are no sneaky charges and Tangerine allows you to BYO-modemso that's not another cost you have to consider if you've already got one that is compatible.

While it may work out cheaper in the long-run to keep your internet and mobile bills separate if you choose to take up a Tangerine SIM-only plan, you'll save 10% on monthly mobile plan fees as long as you are also signed up for a Tangerine NBN plan.

Here's a look at Tangerine's fixed-line NBN plans, sorted by price:

Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value NBN 25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Includes $30/mth off for the first 6 mths, $42.90/month for first 6 months, then $72.90/month. Ends 30.10.26 $42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90 Go to Site	$42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90	Go to Site
Tangerine Telecom	Tangerine Telecom FTTP, HFC Speedy Max NBN 500/50 FTTP, HFC nbn® 500/42.5 Mbps Unlimited Data Deal: Includes $33/mth off for the first 6 mths, $59.90/mth for first 6 mths, then $92.90/mth. Ends 30.10.26 $59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90 Go to Site	$59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90	Go to Site
Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy NBN 100/20 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $67.90/mth for first 6 months, then $92.90/mth. $67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90 Go to Site	$67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90	Go to Site
Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy Plus NBN 100/40 FTTN, FTTB, FTTC nbn® 100/34 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $73.90/month for first 6 months, then $98.90/month. $73.90/mth for first 6 mths, then $98.90/mth Min. cost $73.90 Go to Site	$73.90/mth for first 6 mths, then $98.90/mth Min. cost $73.90	Go to Site
Tangerine Telecom	Tangerine Telecom FTTP, HFC Ultraspeedy NBN 1000/100 FTTP, HFC nbn® 700/85 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $89.90/month for first 6 months, then $114.90/month. $89.90/mth for first 6 mths, then $114.90/mth Min. cost $89.90 Go to Site	$89.90/mth for first 6 mths, then $114.90/mth Min. cost $89.90	Go to Site

NBN TECH TYPE CHECKER

Find your NBN Technology Type

Some fixed-line NBN plan availability depends on your technology type. Check your address to find out yours.

Your address will be used to check against the nbn’s technology type database. It will not be stored by us.

For comparison here's a look at some other NBN plans in our database (sorted by price:)

SpinTel	SpinTel All Fixed Line nbn® Home Starter 25/10 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data WhistleOut Special: Includes $28.95 off your plan for first 6 months! $41/mth for first 6 months, then $69.95/mth $41/mth for first 6 mths, then $69.95/mth Min. cost $41 Go to Site	$41/mth for first 6 mths, then $69.95/mth Min. cost $41	Go to Site
Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value NBN 25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Includes $30/mth off for the first 6 mths, $42.90/month for first 6 months, then $72.90/month. Ends 30.10.26 $42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90 Go to Site	$42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90	Go to Site
Dodo	Dodo All Fixed Line nbn® nbn25 Unlimited Plan All Fixed Line nbn® nbn® 25/9 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $73.99/mth. Ends 08.12.26. T&Cs apply. $43.99/mth for first 6 mths, then $73.99/mth Min. cost $43.99 Go to Site*	$43.99/mth for first 6 mths, then $73.99/mth Min. cost $43.99	Go to Site
Moose NBN	Moose NBN All Fixed Line nbn® nbn 25/10 Value All Fixed Line nbn® nbn® 25/9 Mbps Unlimited Data Deal: Includes $20/mth off for first 6 months - $44.80/mth for 6mths, then $64.80/mth + Get eero 7 modem for only $175 (RRP $249). $44.80/mth for first 6 mths, then $64.80/mth Min. cost $44.80 Link not supplied	$44.80/mth for first 6 mths, then $64.80/mth Min. cost $44.80	Link not supplied
Flip Editor's Pick	Flip All Fixed Line nbn® Editor's Pick Unlimited Premium nbn25 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Incl. $17.90/mth off for 12 months - $48/mth for first 12 mths then $65.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $48/mth for first 12 mths then $65.90/mth Min. cost $48 Go to Site	$48/mth for first 12 mths then $65.90/mth Min. cost $48	Go to Site
Belong	Belong All Fixed Line nbn® NBN Starter – Unlimited All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Includes $26 off for 6 months - $49/mth for first 6 mths, then $75/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $49/mth for first 6 mths, then $75/mth Min. cost $49 Go to Site	$49/mth for first 6 mths, then $75/mth Min. cost $49	Go to Site

Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
Dodo Editor's Pick	Dodo All Fixed Line nbn® Editor's Pick nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
Moose NBN	Moose NBN All Fixed Line nbn® nbn 50/20 Premium All Fixed Line nbn® nbn® 50/18 Mbps Unlimited Data Deal: Includes $24/mth off for first 6 months - $59.80/mth for 6mths, then $83.80/mth + Get eero 7 modem for only $175 (RRP $249). $59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80 Link not supplied	$59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80	Link not supplied
Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
Flip	Flip All Fixed Line nbn® Unlimited Family nbn50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $16.90/mth off for 6 months - $68/mth for first 6mths then $84.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $68/mth for first 6 mths then $84.90/mth Min. cost $68 Go to Site	$68/mth for first 6 mths then $84.90/mth Min. cost $68	Go to Site
Swoop	Swoop All Fixed Line nbn® nbn® Home Everyday All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $15/mth off for 6 months, $69/mth for first 6 months then $84/mth + Get the eero 7 for only $175 (normally $249) $69/mth for first 6 mths, then $84/mth Min. cost $69 Link not supplied	$69/mth for first 6 mths, then $84/mth Min. cost $69	Link not supplied

amaysim	amaysim FTTN, FTTB, FTTC NBN100 FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $90/mth. Ends 20.10.26 $50/mth for first 6 months, then $90/mth Min. cost $50 Go to Site	$50/mth for first 6 months, then $90/mth Min. cost $50	Go to Site
Belong	Belong FTTN, FTTB, FTTC NBN Premium – Unlimited FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
Dodo Editor's Pick	Dodo FTTN, FTTB, FTTC Editor's Pick nbn100 Unlimited Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
Moose NBN	Moose NBN FTTN, FTTB, FTTC nbn 100/20 Elite FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Deal: Includes $23/mth off for first 6 months - $63.80/mth for 6mths, then $86.80/mth + Get eero 7 modem for only $175 (RRP $249). $63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80 Link not supplied	$63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80	Link not supplied
Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy NBN 100/20 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $67.90/mth for first 6 months, then $92.90/mth. $67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90 Go to Site	$67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90	Go to Site
Flip	Flip FTTN, FTTB, FTTC Unlimited Turbo Boost nbn100 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Incl. $19.90/mth off for 6 months - $69/mth for first 6mths then $88.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $69/mth for first 6 mths then $88.90/mth Min. cost $69 Go to Site	$69/mth for first 6 mths then $88.90/mth Min. cost $69	Go to Site

amaysim	amaysim FTTP, HFC NBN500 FTTP, HFC nbn® 500/43 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $90/mth. Ends 20.10.26 $50/mth for first 6 months, then $90/mth Min. cost $50 Go to Site	$50/mth for first 6 months, then $90/mth Min. cost $50	Go to Site
Belong	Belong FTTP, HFC NBN Fast – Unlimited FTTP, HFC nbn® 500/40 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
Tangerine Telecom	Tangerine Telecom FTTP, HFC Speedy Max NBN 500/50 FTTP, HFC nbn® 500/42.5 Mbps Unlimited Data Deal: Includes $33/mth off for the first 6 mths, $59.90/mth for first 6 mths, then $92.90/mth. Ends 30.10.26 $59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90 Go to Site	$59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90	Go to Site
Dodo Editor's Pick	Dodo FTTP, HFC Editor's Pick nbn500 Unlimited Plan FTTP, HFC nbn® 500/48 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
Moose NBN	Moose NBN FTTP, HFC nbn 500/50 Turbo FTTP, HFC nbn® 500/45 Mbps Unlimited Data Deal: Includes $23/mth off for first 6 months - $63.80/mth for 6mths, then $86.80/mth + Get eero 7 modem for only $175 (RRP $249). $63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80 Link not supplied	$63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80	Link not supplied
Flip	Flip FTTP, HFC Unlimited Fast Speed nbn500 FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Incl. $19.90/mth off for 6 months - $69/mth for first 6mths then $88.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $69/mth for first 6 mths then $88.90/mth Min. cost $69 Go to Site	$69/mth for first 6 mths then $88.90/mth Min. cost $69	Go to Site

SpinTel	SpinTel FTTP, HFC Home Turbofast 750/50 FTTP, HFC nbn® 750/42 Mbps Unlimited Data WhistleOut Special: Includes $25.95 off your plan for first 6 months! $69/mth for first 6 months, then $94.95/mth. $69/mth for first 6 mths, then $94.95/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $94.95/mth Min. cost $69	Go to Site
Dodo	Dodo FTTP, HFC nbn Home Superfast Plan FTTP, HFC nbn® 740/49 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $99.99/mth. Ends 08.12.26. T&Cs apply $69.99/mth for first 6 mths, then $99.99/mth Min. cost $69.99 Go to Site*	$69.99/mth for first 6 mths, then $99.99/mth Min. cost $69.99	Go to Site
TPG	TPG FTTP, HFC nbn Home Superfast Unlimited Plan FTTP, HFC nbn® 740/42 Mbps Unlimited Data Deal: $74.99/mth for first 6 months, then $104.99/mth. T&Cs apply. $74.99/mth for first 6 mths, then $104.99/mth Min. cost $74.99 Link not supplied	$74.99/mth for first 6 mths, then $104.99/mth Min. cost $74.99	Link not supplied
iiNet	iiNet FTTP, HFC nbn Home Superfast Liimitless FTTP, HFC nbn® 740/42 Mbps Unlimited Data Deal: Includes $30/mth off for 6 mths - $74.99/mth for first 6 months, then $104.99/mth. Use code SAVE30FOR6 $74.99/mth + $10 Upfront for first 6 mths, then $104.99/mth Min. cost $84.99 Link not supplied	$74.99/mth + $10 Upfront for first 6 mths, then $104.99/mth Min. cost $84.99	Link not supplied
Superloop	Superloop FTTP, HFC Megaspeed nbn750/50 FTTP, HFC nbn® 750/45 Mbps Unlimited Data Deal: Incl. $25/mth off for 6 mths! $74/mth for 6 mths, then $104/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $79/mth for first 6 mths, then $104/mth Min. cost $79 Go to Site	$79/mth for first 6 mths, then $104/mth Min. cost $79	Go to Site
Vodafone	Vodafone FTTP, HFC Home Superfast nbn® FTTP, HFC nbn® 740/42 Mbps Unlimited Data Deal: Incl. $20/mth for 12 mths, then reverts to $104/mth + Save $10/mth when you bundle with a mobile plan with Vodafone $84/mth for first 12 mths, then $104/mth Min. cost $84 Link not supplied	$84/mth for first 12 mths, then $104/mth Min. cost $84	Link not supplied

Belong	Belong FTTP, HFC NBN Ultrafast – Unlimited FTTP, HFC nbn® 875/80 Mbps Unlimited Data Deal: Includes $35 off for 6 months - $75/mth for first 6 mths, then $110/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $75/mth for first 6 mths, then $110/mth Min. cost $75 Go to Site	$75/mth for first 6 mths, then $110/mth Min. cost $75	Go to Site
SpinTel	SpinTel FTTP, HFC Home Ultrafast 1000/100 FTTP, HFC nbn® 1000/100 Mbps Unlimited Data Deal: Includes $28.95 off your plan for first 6 months! $76/mth for first 6 months, then $104.95/mth. $76/mth for first 6 mths, then $104.95/mth Min. cost $76 Go to Site	$76/mth for first 6 mths, then $104.95/mth Min. cost $76	Go to Site
Dodo	Dodo FTTP, HFC nbn Home Ultrafast Plan FTTP, HFC nbn® 800/92 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $109.99/mth. Ends 08.12.26. T&Cs apply $79.99/mth for first 6 mths, then $109.99/mth Min. cost $79.99 Go to Site*	$79.99/mth for first 6 mths, then $109.99/mth Min. cost $79.99	Go to Site
TPG	TPG FTTP, HFC nbn Home Ultrafast Unlimited Plan FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: $84.99/mth for first 6 months, then $114.99/mth. T&Cs apply. $84.99/mth for first 6 mths, then $114.99/mth Min. cost $84.99 Link not supplied	$84.99/mth for first 6 mths, then $114.99/mth Min. cost $84.99	Link not supplied
iiNet	iiNet FTTP, HFC nbn Home Ultrafast Liimitless FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: Includes $30/mth off for 6 mths - $84.99/mth for first 6 months, then $114.99/mth. Use code SAVE30FOR6 $84.99/mth + $10 Upfront for first 6 mths, then $114.99/mth Min. cost $94.99 Link not supplied	$84.99/mth + $10 Upfront for first 6 mths, then $114.99/mth Min. cost $94.99	Link not supplied
Swoop	Swoop FTTP, HFC nbn® Home Ultrafast FTTP, HFC nbn® 890/50 Mbps Unlimited Data Deal: Includes $24/mth off for 6 months, $85/mth for first 6 months then $109/mth + Get the eero 7 for only $175 (normally $249) $85/mth for first 6 mths, then $109/mth Min. cost $85 Link not supplied	$85/mth for first 6 mths, then $109/mth Min. cost $85	Link not supplied

Internet speed

Typical Evening Speeds

Tangerine currently reports the maximum possible typical evening speeds for downloads on its, NBN 25, NBN 50, NBN 100/20, NBN 100/40 and NBN 500 plans.

The telco reports typical evening speeds of 700Mbps on its NBN 1000 plan.

Tangerine's reported typical evening upload speeds don't reach the maximum but they are on par with other telcos.

Plan features

Tangerine's NBN plans are pretty boilerplate without too much in the way of extras. But that's what allows it to offer some of the cheapest internet plans in our database, while still delivering good speeds.

Mobile and internet bundling

Tangerine customers who take up a SIM-only mobile plan with the telco while they have a Tangerine NBN plan will receive 10% off their monthly phone bill.

#1	Tangerine Telecom	Tangerine Telecom 30GB 5G Mobile SIM 30GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: 50% off plan fees for 4 months - $15/mth for 4 months then $30/mth. Offer available until withdrawn. $30.00/mth Min. cost $15 Go to Site	$30.00/mth Min. cost $15	Go to Site
#2	Tangerine Telecom	Tangerine Telecom 50GB 5G Mobile SIM 50GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: 50% off plan fees for 4 months - $18/mth for 4 months then $36/mth. Offer available until withdrawn. $36.00/mth Min. cost $18 Go to Site	$36.00/mth Min. cost $18	Go to Site
#3	Tangerine Telecom	Tangerine Telecom 75GB 5G Mobile SIM 75GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: 50% off plan fees for 4 months - $21/mth for 4 months then $42/mth. Offer available until withdrawn. $42.00/mth Min. cost $21 Go to Site	$42.00/mth Min. cost $21	Go to Site
#4	Tangerine Telecom	Tangerine Telecom 100GB 5G Mobile SIM 100GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: 50% off plan fees for 4 months - $24/mth for 4 months then $48/mth. Offer available until withdrawn. $48.00/mth Min. cost $24 Go to Site	$48.00/mth Min. cost $24	Go to Site
#5	Tangerine Telecom	Tangerine Telecom 160GB 5G Mobile SIM 160GB data at download speeds up to 250Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: 50% off plan fees for 4 months - $30/mth for 4 months then $60/mth. Offer available until withdrawn. $60.00/mth Min. cost $30 Go to Site	$60.00/mth Min. cost $30	Go to Site

Referral bonus

While less of a feature and more of a potential bonus, Tangerine customers who refer a friend will get a $25 bill credit. The person you refer will also get $25 off their first Tangerine NBN plan bill. Credit is applied to your account once your referral has connected and activated their Tangerine service.

CGNAT opt-out

Tangerine offers CGNAT opt out for free if you contact support. This is a plan feature that's only useful for a handful of customers who want or need a static IP address. Not every provider offers the option or lets you opt out for free.

WhistleOut Awards

Tangerine won the most the WhistleOut Internet Award for Internet Provider of the Year in 2024. This made it a back-to-back winner of WhistleOut's top internet award.

Tangerine was also been the winner five years running of the award for Best Unlimited NBN provider and the award for Best Fixed Wireless NBN provider.

Customer service

Customer service and satisfaction are always difficult to gauge. For Tangerine, we've looked at results from TIO complaints, Trustpilot, and Product Review. The picture painted by these three sources shows a provider with average customer satisfaction, though its TIO complaints are on the rise.

While they're an important factor in choosing a new NBN provider customer service and satisfaction aren't always easy to assess. For Tangerine, we've looked at data from the Telecommunications Industry Ombudsman (TIO) and review aggregator sites Trust Pilot and Product Review.

Overall Tangerine has a good mix of customer support channels but it is seeing a rise in the number of official TIO complaints. It's a mixed bag when it comes to public reviews but where Tangerine performs poorly it still ranks better than similar providers.

Tangerine's customer service channels:

Phone: 1800 211 112
- For customer service between 8.30am – 7pm (AEST) Weekdays and 9am – 6pm (AEST) Weekends
- For technical support 24/7
Online chat: Tangerine.com.au/contact for technical support 24/7
Online My Tangerine user account: myaccount.tangerine.com.au/Account/Login
Online support centre: Help and FAQs
New customers: Contact sales over live chat on the Tangerine website or message +61 429 637 422 on WhatsApp.

TIO complaints

Decreased year-on-year

The TIO publishes complaints data on a quarterly and annual basis. This can be helpful to gain an understanding of whether or not a telco's complaints are increasing or decreasing over time. However, it's important to know that the TIO doesn't factor in market share, so if a telco gains more customers between periods an increase in complaints may simply be because they have more customers.

In the 2024-2025 financial year Tangerine received 632 complaints and was the 10thh most complained about provider. That's a 10% decrease compared to the 705 complaints it had the previous year.

You can access the full TIO complaints report for a better look.

Product Review star rating

Score: 4.1 stars

Product Review is a popular site that accepts star ratings and reviews from confirmed customers of a service.

On Product Review, Tangerine has a 4.1 star rating out of five over 9,000 reviews. This places Tangerine in the top of the pack compared to other popular NBN providers we compare on WhistleOut and well above major telcos Telstra (1.6 stars), Optus (1.4 stars), and TPG (1.7 stars). Other internet providers that score very well in comparison, include Launtel (4.9 stars) Swoop (4.8 stars), Aussie Broadband (4.4 stars), and SpinTel (4.6 stars).

See Tangerine's NBN Product Review page.

Trustpilot star rating

Score: 2.3 stars

Like Product Review, Trustpilot is a website that accepts reviews from the public.

On Trustpilot, Tangerine has a 1.4 star rating out of five over 1,100 reviews. By comparison, however, on Trustpilot Tangerine ranks similar or better than other budget NBN providers such as SpinTel (1.3 stars) and MATE (1.4 stars).

When it comes to major NBN providers Telstra (1.5 stars) performs better while Optus (1.2 stars) and TPG (1.3 stars) rank lower.

See Tangerine's NBN Trustpilot page.

Dylan Crismale

Digital Content Editor

Dylan Crismale is a Digital Content Editor at WhistleOut, has been writing for almost a decade across a variety of Australian publications. He previously worked as a writer at Finder covering energy, internet and mobile plans. Dylan is passionate about finding the best deals to save people money and educating people about tech. When he's not sat at his desk Dylan loves working out, bingeing TV and hanging out with friends.

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