TPG NBN Plans Review: The Verdict
TPG has always been known as a budget internet and NBN provider, so it is no surprise they rate so highly in value. However, with TPG you'll trade off perks for cheaper prices. If you're happy to do that, then overall TPG is a good bet.
What we love
- Affordable pricing
- Lots of support options
- Decent typical evening speeds on slower plans
What could be improved
- Barebones provider
- Faster NBN plan tiers could see an improvement in typical evening speeds
Overall:
Figuring out your new NBN provider can be difficult. There are so many providers out there, and it can feel impossible to sort through their marketing and actually see what kind of service you can expect.
TPG is a prominent name in the internet market across Australia - always known as an affordable option, but in the past, the provider has been criticised for poor service in general. Do these complaints still hold true today?
In this review, we look at value, support options, and the extras you can get for being a TPG customer.
Before we start, here's TPG's current range of NBN plans:
|
#1
|
TPG
nbn12 Unlimited Plan
$59.99/mth
Min. cost $59.99
|
|
#2
|
TPG
nbn25 Unlimited Plan
$61.99/mth
Min. cost $61.99
|
|
#3
|
TPG
nbn50 Unlimited Plan
$69.99/mth
Min. cost $69.99
|
|
#4
|
TPG
nbn Home Fast Unlimited Plan
$79.99/mth
Min. cost $79.99
|
|
#5
|
TPG
nbn Home Superfast Unlimited Plan
$84.99/mth
Min. cost $84.99
|
|
#6
|
TPG
nbn Home Ultrafast Unlimited Plan
$94.99/mth
Min. cost $94.99
|
TPG NBN plans: Value
When looking at NBN plan value, we focus on the typical evening speeds an NBN provider advertises and compare them to how much you'll need to pay per month. It's a question of how much speed your dollar buys you and how that stacks up to the rest of the market; we're not factoring in any extras, bonuses or discounts. It's simply calculating how much 1Mbps of speed costs you on an NBN 50 and NBN 100 plan, at cost price.
Here are TPG's NBN 50 plans compared to the competition:
|
#1
|
Tangerine Telecom
Value Plus NBN
$59.90/mth
Min. cost $59.90
|
|
#2
|
Superloop
Extra-value nbn50/20
$67/mth
Min. cost $67
|
|
#3
|
Dodo
nbn50 Unlimited Plan
$68.90/mth
Min. cost $68.90
|
|
#4
|
iiNet
nbn50 Liimitless
$69.99/mth
Min. cost $69.99
|
|
#5
|
TPG
nbn50 Unlimited Plan
$69.99/mth
Min. cost $69.99
|
|
#6
|
Vodafone
Essential+ nbn®
$74/mth
Min. cost $74
Link not supplied
|
|
#7
|
Belong
NBN Standard Plus – Unlimited
$85/mth
Min. cost $85
Link not supplied
|
|
#8
|
Optus
Optus Plus Everyday nbn®
$89/mth
Min. cost $89
Link not supplied
|
|
#9
|
Aussie Broadband
Value nbn - Unlimited
$89/mth
Min. cost $89
Link not supplied
|
|
#10
|
Telstra
Upfront Internet Plan Essential (Fixed Wireless)
$105/mth
Min. cost $105
Link not supplied
|
And here is how TPG's NBN 100 plans compared to the competition:
|
#1
|
SpinTel
Editor's Pick
NBN Unlimited Premium 100
$65/mth
Min. cost $65
|
|
#2
|
Tangerine Telecom
Speedy NBN
$65.90/mth
Min. cost $65.90
|
|
#3
|
Dodo
nbn100 Unlimited Plan
$73.90/mth
Min. cost $73.90
|
|
#4
|
Superloop
Family nbn100/20
$75/mth
Min. cost $75
|
|
#5
|
Vodafone
Home Fast nbn®
$79/mth
Min. cost $79
Link not supplied
|
|
#6
|
iiNet
nbn Home Fast Liimitless
$79.99/mth
Min. cost $79.99
|
|
#7
|
TPG
nbn Home Fast Unlimited Plan
$79.99/mth
Min. cost $79.99
|
|
#8
|
Belong
NBN Premium – Unlimited
$85/mth
Min. cost $85
Link not supplied
|
|
#9
|
Aussie Broadband
Fast nbn - Unlimited
$85/mth
Min. cost $85
Link not supplied
|
|
#10
|
Optus
Optus Plus Everyday Fast nbn®
$89/mth
Min. cost $89
Link not supplied
|
|
#11
|
Telstra
Upfront Internet Plan Premium
$110/mth
Min. cost $110
Link not supplied
|
TPG isn't the fastest NBN provider around, but they're doing pretty well overall. Boasting evening speeds at the maximum of the tier for NBN 12, 25, and 50 plans is a good start, but unfortunately, a typical evening speed of 90Mbps for NBN 100 lets it down.
While 90Mbps on an NBN 100 plan is still plenty fast, it is on the extremely slow side when compared to other providers. Exetel, Optus, Spintel, Telstra, and Superloop all have typical evening speeds of 100Mbps, and after these chart toppers, six other providers have speeds faster than TPG's 90Mbps.
What are typical evening speeds?
Typical evening speeds refer to the NBN download speeds you can expect during the busiest hours of the day - typically between 7pm and 11pm - due to congestion.
Because of the way the NBN is designed, just paying for an NBN 100 plan doesn't guarantee you'll get those speeds the entire time. If you want great speeds during peak hours, you'll want to look for a provider that reports high typical evening speeds.
Need other NBN terms demystified? Check out our NBN glossary.
In saying this, TPG makes up some value due to offering no contract plans, where you can bring your own modem. This means that TPG NBN plans really are sans-contract.
Where other providers can lock you in by requiring you to pay out your modem fee before you leave, with TPG you can just bring a modem across with you and take it with you to your next provider if you decide to leave. There are also no up-front fees on fixed-line NBN, although you may need to pay between $10 and $110 upfront on a Wireless plan with the provider.
Note that wireless plans may also have contract terms, but at the time of writing these terms maxed out at 6 months.
TPG NBN plans: Support
It can be difficult to gauge the quality of customer support. For every negative story, there is a counteracting positive one as well. So for the purposes of this review, we look at how many channels a telco has to help its customers, rather than the quality of the service itself.
While the number of ways you can contact a telco doesn't dictate how efficiently you'll be able to get through, it does indicate what kind of investment they make into it and how highly they value their customers.
Here is how TPG's support options compare to the competition:
| Provider | In-store | Call | Chat | Social | |
|---|---|---|---|---|---|
| Aussie Broadband | - | ||||
| Belong | - | - | - | ||
| Dodo | - | ||||
| Exetel | - | - | |||
| iiNet | - | ||||
| Internode | - | - | - | ||
| iPrimus | - | - | |||
| Kogan | - | - | - | ||
| MATE | - | ||||
| Moose | - | - | |||
| MyRepublic | - | ||||
| Optus | - | ||||
| Origin | - | ||||
| SpinTel | - | - | |||
| Superloop | - | ||||
| Tangerine | - | ||||
| Telstra | - | ||||
| TPG | - | - | |||
| Vodafone | - |
Last updated 3 November 2022
TPG offers almost every support option for customers, with the only one missing being a storefront. Storefronts aren't all that common among providers other than The Big Three but for those who prefer in-person support, it is something to consider.
TPG NBN plans: Extras
TPG is a barebones provider, which is part of how the telco can keep its prices down. With no perks program, or add-ons to be seen TPG doesn't rate well for extras, but that isn't to say it is all doom and gloom. Here's how the extras you'll get compare to other NBN providers:
| Provider | Perks | Streaming offers | 4G Backup | Bundle discount | Referral bonus |
|---|---|---|---|---|---|
| Aussie Broadband | - | - | - | ||
| Belong | - | - | - | - | |
| Dodo | - | - | - | - | |
| Exetel | - | - | - | ||
| iiNet | - | - | - | ||
| iPrimus | - | - | - | - | |
| Kogan | - | - | - | - | - |
| MATE | - | - | - | ||
| Moose | - | - | - | - | - |
| Optus | - |
- | - | ||
| Origin | - | - | - | - | |
| SpinTel | - | - | - | ||
| Superloop | - | - | - | ||
| Tangerine | - | - | - | - | |
| Telstra | - | - | |||
| TPG | - | - | - | - | - |
| Vodafone | - |
Last updated February 2025
The only real extra you'll get with TPG is if you prove your loyalty. The provider offers both internet, and SIM-only prepaid plans - if you bundle a SIM with your NBN plan you'll get a monthly discount.
This is dependent on which prepaid plan you decide to go with. Currently, TPG has three eligible plans;
- 25GB Mobile Plan: Usually $25 per month, just $20 when bundled
- 45GB Mobile Plan: Usually $30 per month, just $25 when bundled
- 60GB Mobile Plan: Usually $40 per month, just $30 when bundled
Find out more about these plans below;
|
#1
|
TPG
Editor's Pick
25GB Small Plan
$12.50
Per 1 Month Renewal
|
|
#2
|
TPG
Editor's Pick
50GB Medium Plan
$17.50
Per 1 Month Renewal
|
|
#3
|
TPG
100GB Large Plan
$22.50
Per 1 Month Renewal
|
With the bundle discounts, these plans represent great data to dollar value. Here is how they compare to other SIMs with at least 25GB of data.
|
#1
|
Moose Mobile
Editor's Pick
Moose 26.80 SIM Only
$12.40/mth
Min. cost $12.40
Link not supplied
|
|
#2
|
iiNet
25GB Small Plan
$12.50
Per 1 Month Renewal
|
|
#3
|
TPG
Editor's Pick
25GB Small Plan
$12.50
Per 1 Month Renewal
|
|
#4
|
SpinTel
$22 Mobile Plan
$14/mth
Min. cost $14
|
|
#5
|
Southern Phone
Medium 5G SIM Plan
$19/mth
Min. cost $19
Link not supplied
|
|
#6
|
Catch Connect
28 Day Plan - 15GB
$20
Per 28 Day Renewal
Link not supplied
|
|
#7
|
Lebara Mobile
$24.90 Small Plan
$24.90
Per 30 Day Renewal
|
|
#8
|
Yomojo
Unlimited Voice & SMS + 25GB
$24.90
Per 30 Day Renewal
|
|
#9
|
Kogan Mobile
Medium Monthly Plan
$25
Per 1 Month Renewal
|
|
#10
|
Lyca Mobile
Unlimited Plan XS
$25
Per 28 Day Renewal
Link not supplied
|
TPG NBN FAQs
Who owns TPG?
TPG is owned by TPG Telecom which operates a number of internet brands in Australia and overseas. Notable additions to the TPG family are Vodafone, iiNet, Internode, Lebara and felix.
How to cancel TPG?
In order to cancel you TPG internet connection you'll need to get in contact with the support team through one of the provider's channels. Although, you will need to give 30-days notice of cancellation.
What mobile network does TPG use?
TPG uses the Vodafone mobile network in Australia.
How to increase TPG internet speed?
If your NBN is slow there are many ways you can make it faster, although the easiest way to do that is to up your speed tier. You can find details on picking the right NBN speed for your home in our guide.
Want more information about the NBN?
Got questions? We've got answers. Whether you want to know what the NBN is, how to connect, if you have to connect, how much it will cost, what the alternatives are, or something else entirely, check out our complete guide to the NBN.
Find a better internet plan
Thousands of internet plans unpacked. All the facts. No surprises.
Related Articles
Related Topics
NBN Review TPG Optus Internet Provider ReviewsPopular Topics
NBN Telstra Optus Streaming Internet Broadband 5G smart home Foxtel Mobile Broadband
Sign up for telco news, money-saving deals and more.
Internet Plans by State
- Internet Plans in ACT
- Internet Plans in NSW
- Internet Plans in NT
- Internet Plans in QLD
- Internet Plans in SA
- Internet Plans in TAS
- Internet Plans in VIC
- Internet Plans in WA
