SpinTel Mobile: Everything you need to know

By Christie Graham

Last updated 11 August 2022

Contents

In this guide:

Who is SpinTel?
What network does SpinTel use?
SpinTel Mobile Plans
How do I sign up for SpinTel Mobile?
What makes SpinTel different?
FAQs

With cost-effective plans and customer support available 24/7, SpinTel is quickly becoming an Australian favourite. If you’re considering switching mobile providers, here are some reasons why you should consider SpinTel.

Who is SpinTel?

Founded in Sydney, New South Wales in 1996 under a different name, Spin Internet Services had an initial interest in dial-up internet. In 2011, SpinTel officially changed its name and expanded into mobile broadband and SIM-only plans as a Mobile Virtual Network Operator (MVNO).

What network does SpinTel use?

SpinTel operates on the Optus network which, at the time of writing, covers 98.5% of the Australian population. See if SpinTel is available in your area using our interactive coverage map below:

Click to Activate Interactive Map

Coverage information is collected from carriers and other third party sources. This is approximate coverage only and does not include indoor coverage. Actual speed and performance depends on your location and device. Local conditions and things like natural and artificial physical features of an area all affect your reception. Coverage © Mosaik

SpinTel Mobile Plans

SpinTel offers a range of SIM-only mobile phone plans, with the speedy ability to bring your own mobile number across in just four hours max. Its plans have great data-for-dollar value and are the only Optus MVNO that offers 5G.

You can order a SpinTel SIM through its website. Here's how to purchase a SpinTel SIM-only mobile phone plan:

Head to the SpinTel website and select a SIM-only plan that suits you, based on your budget or data allowances
Create an account by entering basic contact information and identification details
Add hardware to your order, if desired
Enter your service address and select express postage for $15, if desired
Follow the prompts to choose your payment option
Redeem any promo codes, if applicable
Review your order
Checkout

What makes SpinTel different?

SpinTel is one of Australia’s most awarded ISPs, winning a number of WhistleOut awards across the years, including 2022’s Best Home Wireless Broadband Provider and Best Premium NBN Provider as well as the runner-up for Best Unlimited NBN Provider category. It has also taken out Money Magazine’s Best Value NBN Broadband Plan award every year since 2015, further solidifying its place as a strong contender in the telco industry.

FAQs

How do I pay my SpinTel bill?

SpinTel bills monthly in advance and can be paid through the My Account portal of its website. Your first month's call, text and data allowance will be on a pro-rata basis. You will receive a proportion of your call, text and data allowances based on the days left in the month. This is until your account aligns with the start of the next billing cycle. Bills can be paid via a number of credit or debit cards, through PayPal or direct debit, which is the only method of payment that doesn’t attract a processing fee.

How do I switch SpinTel mobile plans?

You are eligible to change your plan at any time, and that change will be effective as of the next billing month.

How do I cancel my SpinTel Plan?

Only the account holder or an authorised contact may cancel a plan. Because SpinTel services are billed in advance when you cancel a service any unused amount paid in advance won’t be refunded. We, therefore, recommend cancelling your plan towards the end of your current bill cycle. Also, note you may also be charged an early termination fee if your service is still in contract.