Westnet Internet Review: The Verdict
Owned by iiNet, Westnet is identical to its parent company in terms of plans, speeds and customer service. Westnet/iiNet plans may not be the cheapest on the market, but they offer some of the fastest NBN speeds around and a stellar reputation for customer service.What we love
- Unlimited data available
- Offers Fetch TV bundles
- Wide range of technology types and speeds
- Consistently high-rated levels of customer satisfaction
What could be improved
- Prices higher than most competitors
- Plan change fees may apply, if you switch to a plan of lesser value
The essentials
- Pricing: More expensive than most smaller providers, similar pricing to Optus
- Technology: NBN including Fixed Wireless and Satellite, ADSL, cable, Naked DSL, VDSL2
- Extras: Fetch TV, national and international calling available on bundled plans
- Support: 24/7 phone help available.
Jump to Westnet internet plans:
Westnet was founded in the 90s to provide quality internet to residents of WA. It's become a popular brand in the region but you don't have to be located in WA anymore to get access to Westnet plans – they're now available nationally.
While Westnet was originally a local WA company, in 2008 it was acquired by iiNet and, to be honest, these days there's not much difference between the two companies. The plans are the same. The customer service team is the same. Even the websites of the two companies share the same architecture and – in many cases – the same words.
The major difference between iiNet and Westnet is that iiNet offers Fibre to the Home and WiMax plans, whereas Westnet doesn't. Given that, unless these technology types are important to you, we can't see an advantage in choosing one service over the other – apart from indulging in a little WA pride. And because the plans are the same, whichever service you go with, you're not losing out.
If you're looking at Westnet/iiNet plans, there is much to recommend them. iiNet's (and therefore Westnet's) customer support has won many awards over the years and the telcos' typical NBN evening speeds are some of the fastest around, faster than either Optus or Telstra and beaten only by a select few providers like Aussie Broadband (and even then, not by much).
Westnet/iiNet plans come with the option of a Fetch TV entertainment bundle home phone bundles and you can BYO modem or get one free with your plan (but you will pay a $10 delivery fee). Westnet plans also come with a no-contract option but you will have to pay a $79.95 set-up fee.
Westnet NBN 50 plans compared
Typical evening speed: 44Mbps
With Westnet you can choose from three NBN speeds, but NBN 50 is our pick for most Australian households. It's fast enough for everyone in the house to be Facebooking, Skyping, gaming or streaming without affecting anyone else's internet performance.
When it comes to NBN 50, Westnet offers some of the fastest evening speeds around – you're not likely to notice much, if any, congestion on the network. As such, it's not the cheapest provider out there – it can be up to $20 more expensive per month than some competitors. But combine high speeds with a stellar reputation for customer service and you may decide that the extra money is worth it.
Westnet NBN 50 plans come with unlimited data and if you choose a 24-month contract, you'll also find that Westnet throws in a free Fetch TV channel pack (usually valued at $6 per month) and a Fetch TV Mini box at the discounted price of $59.99 (usually $169).
Westnet NBN plans are identical to iiNet plans, so look out for the iiNet plan in our comparison table below.
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#1
|
Belong
All Fixed Line nbn®
NBN Standard Plus – Unlimited
$55/mth
Min. cost $55
|
|
#2
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Dodo
All Fixed Line nbn®
Editor's Pick
nbn50 Unlimited Plan
$57.99/mth
Min. cost $57.99
|
|
#3
|
Tangerine Telecom
All Fixed Line nbn®
Value Plus NBN 50/20
$64.90/mth
Min. cost $64.90
|
|
#4
|
Kogan Internet
All Fixed Line nbn®
Silver Unlimited
$69.90/mth
Min. cost $69.90
|
|
#5
|
TPG
All Fixed Line nbn®
nbn50 Unlimited Plan
$69.99/mth
Min. cost $69.99
Link not supplied
|
|
#6
|
iiNet
All Fixed Line nbn®
nbn50 Liimitless
$69.99/mth
+ $10 Upfront
Min. cost $79.99
Link not supplied
|
|
#7
|
Aussie Broadband
All Fixed Line nbn®
Value nbn - Unlimited
$70/mth
Min. cost $70
Link not supplied
|
|
#8
|
amaysim
All Fixed Line nbn®
NBN50
$75/mth
Min. cost $75
|
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#9
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Optus
All Fixed Line nbn®
Optus Everyday nbn®
$82/mth
Min. cost $82
Link not supplied
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#10
|
iPrimus
All Fixed Line nbn®
Standard Plus Plan
$90/mth
Min. cost $90
Link not supplied
|
|
#11
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Vodafone
All Fixed Line nbn®
Essential+ nbn®
$94/mth
Min. cost $94
Link not supplied
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Westnet NBN 100 plans compared
Typical evening speed: 82.7 Mbps
If you must have the fastest NBN plan available, a Westnet NBN 100 plan could be what you're looking for. NBN 100 speeds are best suited to people regularly downloading or uploading large files. And with typical evening speeds of 82.7 Mbps, there are few NBN 100 providers which are faster than Westnet.
Westnet NBN 100 plans come with unlimited data and and if you choose a 24-month contract, you'll also find that Westnet throws in a free Fetch TV channel pack (usually valued at $6 per month) and a Fetch TV Mini box at the discounted price of $59.99 (usually $169).
Obviously, NBN 100 isn't the most affordable NBN option around, and Westnet's pricing is around $15 per month more expensive than cheaper providers such as MyRepublic or Kogan Internet. Prices are similar to Optus' NBN plans.
Westnet NBN plans are identical to iiNet plans, so look out for the iiNet plan in our comparison table below.
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#1
|
amaysim
FTTN, FTTB, FTTC
NBN100
$50/mth
Min. cost $50
|
|
#2
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Dodo
Editor's Pick
Fixed Wireless Plus Plan
$57.99/mth
Min. cost $57.99
|
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#3
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Belong
FTTN, FTTB, FTTC
NBN Premium – Unlimited
$59/mth
Min. cost $59
|
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#4
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Kogan Internet
FTTN, FTTB, FTTC
Gold Unlimited
$69.90/mth
Min. cost $69.90
|
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#5
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iiNet
FTTN, FTTB, FTTC
nbn Home Fast Liimitless
$69.99/mth
+ $10 Upfront
Min. cost $79.99
Link not supplied
|
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#6
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Skymesh
NBN Wireless Plus
$74.95/mth
Min. cost $74.95
Link not supplied
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#7
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TPG
FTTN, FTTB, FTTC
Editor's Pick
nbn Home Fast Unlimited Plan
$74.99/mth
Min. cost $74.99
Link not supplied
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#8
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Aussie Broadband
nbn® Fixed Wireless Plus Unlimited
$75/mth
Min. cost $75
Link not supplied
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#9
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Vodafone
FTTN, FTTB, FTTC
Home Fast nbn®
$79/mth
Min. cost $79
Link not supplied
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#10
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Optus
FTTN, FTTB, FTTC
Optus Fast nbn®
$84/mth
Min. cost $84
Link not supplied
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#11
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Telstra
FTTN, FTTB, FTTC
Premium Internet Only Plan
$99/mth
Min. cost $99
Link not supplied
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Westnet NBN 12 plans compared
Typical evening speed: 10.3 Mbps
If you don't use the internet that much, don't use multiple devices at once and or don't stream that much, an NBN 12 plan may be all you need.
If you opt for Westnet NBN 12, you can pick from an unlimited data or a 500MB plan. Tiered data plans are priced from $59.99, while unlimited data begins at $69.99 per month, both on or off-contract.
If you choose unlimited data you can get a Fetch TV bundle included in your plan. Or if you opt for 500MB you can get the Fetch TV bundle added for $5 extra.
Customers should be aware that Westnet's unlimited NBN 12 plans aren't the most affordable on the market – you can save up to $20 per month by opting for plans from amaysim or MATE. Even Optus is offering NBN 12 at $60 per month, although you won't get the included entertainment options available on iiNet's $69.99 plan.
Westnet NBN plans are identical to iiNet plans, so look out for the iiNet plan in our comparison table below.
|
Aussie Broadband
All Fixed Line nbn®
Basic nbn - Unlimited
$77/mth
Min. cost $77
Link not supplied
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Westnet ADSL plans compared
Still the most popular internet connection in Australia, ADSL is often the best choice for homes waiting for the NBN to be connected. The only major caveat with ADSL is that you need to have an active phone line to use it. You don’t need to pay for a home phone service, but you do need to pay for line rental – though this is often bundled into the total cost of your plan.
Most Westnet ADSL plans offer a choice of 500GB of data or unlimited data. The exception is if you're not in an area serviced by the Westnet network, in which case you'll have to choose an off-net plan with either 100GB, 200GB or 500GB of data, or go with another provider.
Prices for Westnet's on-net ADSL plans start from $59.99 per month (for 500GB of data). This is not the cheapest but may be worth it if you want access to the Westnet/iiNet customer service team, which come with an award-winning reputation.
Westnet plan prices include monthly line rental and you can choose between a 24 month contract and a no contract plan with the same monthly cost but a $79.95 set up fee.
Westnet cable plans compared
Cable internet is one of the fastest and most reliable technologies you can use to connect your home to the web. It doesn't cost more than ADSL and if you have the option, it should be your connection of choice.
Unfortunately, many Aussies don't live in cable-supported areas. Which means you're stuck with ADSL until the NBN arrives. If you do live in a cable supported area, it may not be supported by Westnet cable.
But if you do have access to Westnet cable, how do the plans compare? Westnet cable plans come with unlimited data and start at $79.99 per month which is on par with Telstra's 1000GB cable plan and slightly more expensive than Optus' unlimited cable plan.
You can add a Fetch TV bundle to a Westnet cable internet plan for an extra $5 per month.
Westnet internet plans are identical to iiNet plans, so look out for the iiNet plan in our comparison table below.
Westnet Naked DSL plans
Westnet is one of only a handful of Australian ISPs still offering a Naked DSL option – removing the need for phone line rental from ADSL broadband connections.
But whereas once Naked DSL was a way to save money on your internet connection, these days Westnet's Naked DSL plans cost the same as its regular ADSL plans with the line rental bundled in.
Therefore, think carefully about whether or not you really need Naked DSL, particularly if savings are high on your list of priorities. There are more options to compare and choose from with if you choose to go with an ADSL connection.
Westnet internet plans are identical to iiNet plans. Westnet and iiNet Naked DSL plans include Netphone (VoIP) on Pay-as-you-go (PAYG) rates.
Westnet VDSL2 plans
If you live in the ACT, you might discover that you have access to the iiNet VDSL network. Built using Fibre to the Node technology, VDSL is similar to many NBN connections and a real NBN alternative.
iiNet/Westnet VDSL plans offer a choice of two speeds:
- Up to 30Mbps
- Between 20Mbps and 80Mbps
Speeds may vary depending on factors such as your home's distance from the node and the equipment you're using to connect. If your home can reach up to 80Mbps, that's just about as fast as what you'd see during peak hour on an NBN 100 plan.
If ADSL or the NBN is unreliable in your area, you should definitely consider a VDSL plan if it's available.
All Westnet VDSL plans come with unlimited data and a choice to either sign a 24-month contract or go contract-free for a $69.95 set-up fee. You can choose PAYG call rates or you can bundle in a VoIP home phone service for an extra $10 per month.
Westnet internet plans are identical to iiNet plans, so look out for the iiNet plan in our comparison table below.
Westnet entertainment bundles
Looking to get some entertainment extras with your broadband? Westnet offers the option to bundle Fetch TV with selected plans.
Most Westnet internet plans on a 24-month contract offer the option to buy a Fetch TV Mini set-top box for $59.99 (usually $169) and include one Fetch TV channel pack free (usually valued at $6 per month). If you want to go no contract, you can usually add the bundle for an additional $5 per month.
The Fetch TV Mini set-top box, as well as allowing access to Fetch TV channel packs, also includes streaming apps such as Netflix and Stan (subscriptions not included), YouTube, and 30 on-demand movies each month.
With the Fetch TV bundle you can choose either a Kids, Vibe, Variety or Knowledge channel pack. There's also optional sports packs available, as well as World TV add-ons and an upgrade to the premium Fetch TV Mighty set-top box for an additional $250.
Westnet home phone bundles
If you're on an eligible Westnet broadband plan – such as an ADSL2+ or NBN plan – you probably already have either PAYG calling, or unlimited local and national calls, bundled in to your service.
Unlimited calls to landlines and mobiles is usually about $10 per month extra on any plan, and customers can add an optional International Call Pack – with unlimited calling to 20 popular destinations – for a further $10 per month.
Want to contact Westnet?
| @WestnetAU |
|
| https://www.facebook.com/WestnetAU | |
| Phone | Sales or Service Sales: 13 19 60 (8am - 11pm EST Mon-Fri, 8.30am - 8pm EST weekends) Support: 1300 786 068 (24/7) |
| Website | https://myhelp.westnet.com.au/display/all |
| Contact Page | https://www.westnet.com.au/contact/ |
| Apps | iPhone, Android |
Beyond the facts and figures, you probably have questions about Westnet. Below are some of the questions we're asked most, but if you'd like to know something else, get in touch.
Questions we're asked about Westnet
How we rate Westnet
We've created a checklist of features to help benchmark what each provider offers its customers.
| Anytime Data on all plans | Not available on satellite plans |
| Usage monitoring apps | |
| Online account management | |
| No contract options | |
| $0 setup fee options | |
| Discount for bundled mobile plan | |
| Modems - fixed line internet | |
| Modems - Mobile broadband | |
| Home phone bundles | |
| Pay TV bundles | |
| Discounted international calls | |
| Included international calls | |
| Rewards programs | |
| Customer discount benefits | |
| Data-free media streaming | |
| This checklist is created by the telco experts in the WhistleOut team and includes plan features available in market |
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| Customer Forum or Blog | |
| Twitter account | |
| Manned Twitter account | |
| Facebook account | |
| Manned Facebook account | |
| Brick & Mortar Stores for support | |
| 24 hours phone support | |
| Live chat | |
| Usage monitoring apps | iOS and Android |
| ADSL2+ | |
| Naked DSL | |
| Cable internet | |
| NBN Fixed Line | |
| NBN Fixed Wireless | |
| NBN Satellite | |
| Mobile Broadband |
Jacqui Dent
Editorial Strategist
Find a better internet plan
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