Superloop Review: Is Superloop Worth Your Money?

By Anula Wiwatowska

Last updated 05 October 2021

Superloop NBN Plans Review: The Verdict

Superloop NBN comes with a recognisable name as well as affordable monthly prices. So what's the catch? The provider doesn't doll out any extras with it's NBN plans, and support options are limited, but if you're looking for a cheap provider Superloop is worth considering.

What we love

Excellent value for money
No contracts
Plenty of speed options with decent typical evening speeds

What could be improved

No extras
Limited support options

The essentials

Value:

Support:

Extras:

Overall:

See all Superloop NBN plans

Picking an NBN provider can be difficult. It's the same network, so aren't they all the same? Are bigger names actually better? The short answer to both of these questions is no, but we'll explain more below.

You have probably heard of Superloop - the NBN provider has great prices and relatively quick evening speeds, making it a popular choice across the board. In this review, we'll look at value, support options, and the extras you can get for being with Superloop.

Before we start, here's Superloop's current range of NBN plans:

#1	Superloop	Superloop Everyday nbn25/10 nbn® 25/8.5 Mbps Unlimited Data Deal: Incl. $10/mth off for 6 mths! $59/mth for 6 mths, then $69/mth + Free Amazon eero 6+ if you stay connected for 24 mths $59/mth Min. cost $59 Go to Site	$59/mth Min. cost $59	Go to Site
#2	Superloop	Superloop Extra-value nbn50/20 nbn® 50/17 Mbps Unlimited Data Deal: Incl. $14/mth off for 6 months! $67/mth for 6 mths, then $81/mth + Free Amazon eero 6+ if you stay connected for 24 mths $67/mth Min. cost $67 Go to Site	$67/mth Min. cost $67	Go to Site
#3	Superloop	Superloop Family nbn100/20 nbn® 100/17 Mbps Unlimited Data Deal: Incl. $14/mth off 6 months! $75/mth for 6 mths, then $89/mth + Free Amazon eero 6+ if you stay connected for 24 mths $75/mth Min. cost $75 Go to Site	$75/mth Min. cost $75	Go to Site
#4	Superloop	Superloop Power home nbn100/40 nbn® 100/34 Mbps Unlimited Data Deal: Incl. $16/mth off for 6 months! $79/mth for 6 mths, then $95/mth + Free Amazon eero 6+ if you stay connected for 24 mths $79/mth Min. cost $79 Go to Site	$79/mth Min. cost $79	Go to Site
#5	Superloop	Superloop Superfast nbn250/25 nbn® 250/21 Mbps Unlimited Data Deal: Incl. $14/mth off for 6 months! $85/mth for 6 mths, then $99/mth + Free Amazon eero 6+ if you stay connected for 24 mths $85/mth Min. cost $85 Go to Site	$85/mth Min. cost $85	Go to Site
#6	Superloop	Superloop Lightspeed nbn1000/50 nbn® 860/42 Mbps Unlimited Data Deal: Incl. $10/mth off for 6 mths! $99/mth for 6 mths, then $109/mth + Free Amazon eero 6+ if you stay connected for 24 mths $99/mth Min. cost $99 Go to Site	$99/mth Min. cost $99	Go to Site

Superloop NBN plans: Value

To judge value, we're comparing your monthly fee to the typical evening speeds an NBN provider advertises. We want to see exactly how much speed a dollar buys you with Superloop and how that compares to the rest of the market. Right now we're not taking any discounts or bonuses into consideration, but instead looking at NBN 50 and NBN 100 plans.

Here are Superloop's NBN 50 plans compared to the competition:

#1	Tangerine Telecom	Tangerine Telecom Value Plus NBN nbn® 50/17 Mbps Unlimited Data Deal: Includes $23/mth off for the first 6 mths, $59.90/month for first 6 months, then $82.90/month + 3 months BINGE. Ends 30.06.25 $59.90/mth Min. cost $59.90 Go to Site	$59.90/mth Min. cost $59.90	Go to Site
#2	Superloop	Superloop Extra-value nbn50/20 nbn® 50/17 Mbps Unlimited Data Deal: Incl. $14/mth off for 6 months! $67/mth for 6 mths, then $81/mth + Free Amazon eero 6+ if you stay connected for 24 mths $67/mth Min. cost $67 Go to Site	$67/mth Min. cost $67	Go to Site
#3	Dodo	Dodo nbn50 Unlimited Plan nbn® 50/17 Mbps Unlimited Data 12mths Deal: Incl. $15/mth discount for 12 months based on the standard price $83.90/mth. Ends 29.04.25. T&Cs apply. $68.90/mth Min. cost $68.90 Go to Site*	$68.90/mth Min. cost $68.90	Go to Site
#4	iiNet	iiNet nbn50 Liimitless nbn® 50/17 Mbps Unlimited Data Deal: Includes $15/mth off for 6 mths – $69.99/mth for first 6 months, then $84.99/mth. Use code SAVE15FOR6. Ends 06.05.25 $69.99/mth Min. cost $69.99 Go to Site	$69.99/mth Min. cost $69.99	Go to Site
#5	TPG	TPG nbn50 Unlimited Plan nbn® 50/17 Mbps Unlimited Data Deal: Get Price Beat Guarantee + $69.99/mth for first 6 months, then $84.99/mth. T&Cs apply. $69.99/mth Min. cost $69.99 Go to Site	$69.99/mth Min. cost $69.99	Go to Site
#6	Vodafone	Vodafone Essential+ nbn® nbn® 50/17 Mbps Unlimited Data Deal: Save $10/mth for 6 mths + Speed upgrade at no extra cost if you have a mobile phone plan with Vodafone $74/mth Min. cost $74 Link not supplied	$74/mth Min. cost $74	Link not supplied
#7	Belong	Belong NBN Standard Plus – Unlimited nbn® 50/17 Mbps Unlimited Data Deal: Receive a Free Belong mobile SIM loaded with $80 credit. For new Belong nbn customers only $85/mth Min. cost $85 Link not supplied	$85/mth Min. cost $85	Link not supplied
#8	Optus	Optus Optus Plus Everyday nbn® nbn® 50/18 Mbps Unlimited Data $89/mth Min. cost $89 Link not supplied	$89/mth Min. cost $89	Link not supplied
#9	Aussie Broadband	Aussie Broadband Value nbn - Unlimited nbn® 49/16 Mbps Unlimited Data $89/mth Min. cost $89 Link not supplied	$89/mth Min. cost $89	Link not supplied
#10	Telstra	Telstra Upfront Internet Plan Essential (Fixed Wireless) nbn® Wireless 68/7 Mbps Unlimited Data $105/mth Min. cost $105 Link not supplied	$105/mth Min. cost $105	Link not supplied

And here is how Superloop's NBN 100 plans compare to the competition:

#1	Tangerine Telecom	Tangerine Telecom Fixed Wireless Value Plus nbn® Wireless Fast Speed Unlimited Data Deal: Includes $20/mth off for the first 6 mths, $62.90/month for first 6 months, then $82.90/month + 3 months BINGE. Ends 30.06.25 $62.90/mth Min. cost $62.90 Go to Site	$62.90/mth Min. cost $62.90	Go to Site
#2	SpinTel Editor's Pick	SpinTel Editor's Pick NBN Unlimited Premium 100 nbn® 100/18 Mbps Unlimited Data Deal: Includes $16.95 off your plan for first 6 months! $65/mth for first 6 months, then $81.95/mth $65/mth Min. cost $65 Go to Site	$65/mth Min. cost $65	Go to Site
#3	Dodo Editor's Pick	Dodo Editor's Pick Fixed Wireless Plus Plan nbn® Wireless 50/6 Mbps Unlimited Data 12mths Deal: Incl. $15/mth discount for 12 months based on the standard price $83.90/mth. Ends 29.04.25. T&Cs apply. $68.90/mth Min. cost $68.90 Go to Site*	$68.90/mth Min. cost $68.90	Go to Site
#4	Superloop	Superloop Family nbn100/20 nbn® 100/17 Mbps Unlimited Data Deal: Incl. $14/mth off 6 months! $75/mth for 6 mths, then $89/mth + Free Amazon eero 6+ if you stay connected for 24 mths $75/mth Min. cost $75 Go to Site	$75/mth Min. cost $75	Go to Site
#5	Vodafone	Vodafone Home Fast nbn® nbn® 100/17 Mbps Unlimited Data Deal: Save $10/mth for 6 mths + Speed upgrade at no extra cost if you have a mobile phone plan with Vodafone $79/mth Min. cost $79 Link not supplied	$79/mth Min. cost $79	Link not supplied
#6	Aussie Broadband	Aussie Broadband nbn® Fixed Wireless Plus Unlimited nbn® Wireless 47/5 Mbps Unlimited Data Deal: Includes $10 off for the first 6 months. Promo code BIG10. $89/mth after promo ends 30.04.25 $79/mth Min. cost $79 Link not supplied	$79/mth Min. cost $79	Link not supplied
#7	iiNet	iiNet nbn Home Fast Liimitless nbn® 100/17 Mbps Unlimited Data Deal: Includes $15/mth off for 6 mths - $79.99/mth for first 6 months, then $94.99/mth. Use code SAVE15FOR6. Ends 06.05.25 $79.99/mth Min. cost $79.99 Go to Site	$79.99/mth Min. cost $79.99	Go to Site
#8	TPG	TPG nbn Home Fast Unlimited Plan nbn® 100/17 Mbps Unlimited Data Deal: Get Price Beat Guarantee + $79.99/mth for first 6 months, then $94.99/mth. T&Cs apply. $79.99/mth Min. cost $79.99 Go to Site	$79.99/mth Min. cost $79.99	Go to Site
#9	Belong	Belong NBN Premium – Unlimited nbn® 100/17 Mbps Unlimited Data Deal: Includes $10 off for 6 months - $85/mth for first 6 mths, then $95/mth (Offer ends 30.06.25) + Free $80 Mobile SIM $85/mth Min. cost $85 Link not supplied	$85/mth Min. cost $85	Link not supplied
#10	Optus	Optus Optus Plus Everyday Fast nbn® nbn® 100/18 Mbps Unlimited Data Deal: Introductory Offer - $89/mth for first 6 mths on Optus Plus Everyday Fast plan (normally $99/mth). T&Cs apply. $89/mth Min. cost $89 Link not supplied	$89/mth Min. cost $89	Link not supplied

Superloop is among the cheapest NBN providers out there, but it does lose out slightly when it comes to speed. Superloop reports 50Mbps typical evening speeds for its NBN 50 plans, and 96Mbps for NBN 100.

The vast majority of providers now offer congestion-free NBN 50 plans, but the same can't be said for NBN 100. While there is an uptick with how many providers are maxing out typical evening speeds for this speed tier, Superloop is not one of them.

In saying that 96Mbps is still an admirable evening speed, and nothing to be scoffed at. You're unlikely to see a practical difference in your downloads between 96Mbps and 100Mbps, but it does mean that the price you pay per Mbps is slightly worse value than other providers like SpinTel for example.

What are typical evening speeds?

Typical evening speeds refer to the NBN download speeds you can expect during the busiest hours of the day - typically between 7pm and 11pm - due to congestion.

Because of the way the NBN is designed, just paying for an NBN 100 plan doesn't guarantee you'll get those speeds the entire time. If you want great speeds during peak hours, you'll want to look for a provider that reports high typical evening speeds.

Need other NBN terms demystified? Check out our NBN glossary.

All Superloop NBN plans are entirely contract-free, with no set-up fees.

Superloop NBN plans: Support

It can be difficult to practically rate customer support as it can vary so drastically from person to person. Even within the WhistleOut team, there have been times we have experienced excellent customer service from a telco, and other times that it has been trash.

Instead, we are rating telcos based on the support options available. The more avenues a provider has for customers to be able to contact them, the higher their investment is in helping customers.

Here is how Superloop's support options compare to the competition:

Internet provider support options compared

Provider	In-store	Email	Chat	Social
Aussie Broadband	-
Belong	-	-	-
Dodo	-
Exetel	-	-
iiNet	-
Internode	-	-	-
iPrimus	-		-
Kogan	-		-	-
MATE	-
Moose	-		-
MyRepublic	-
Optus		-
Origin	-
SpinTel	-	-
Superloop	-
Tangerine	-
Telstra		-
TPG	-	-
Vodafone		-

Last updated 3 November 2022

Superloop has four support options: phone, email, chat or social media.

In personal experience, I had almost no wait time on the phone to Superloop and the operator was incredibly helpful and speedy to get my enquiry through, but as previously stated that is just one experience. Take it with a grain of salt. You can also connect with Superloop on Twitter or Facebook.

Support is available on 1800 57 87 37 seven days a week, between 8:30am and 6:30pm AEDT on weekdays, and 10am and 6pm ACDT on weekends.

SpinTel NBN plans: Extras

Given the affordable pricing, Superloop NBN plans don't have much more to them. Here's how the extras you'll get compare to other NBN providers:

Internet provider extras compared

Provider	Perks	Streaming offers	4G Backup	Bundle discount	Referral bonus
Aussie Broadband	-	-		-
Belong	-	-	-	-
Dodo	-	-	-		-
Exetel	-	-	-
iiNet	-	-			-
iPrimus	-	-	-		-
Kogan	-	-	-	-	-
MATE	-	-	-
Moose	-	-	-	-	-
Optus	-			-	-
Origin	-	-	-		-
SpinTel	-	-	-
Superloop	-	-	-
Tangerine	-	-	-	-
Telstra				-	-
TPG	-	-	-	-	-
Vodafone	-

Last updated February 2025

Superloop is very much an NBN provider in the sense that that is what you'll get. In exchange for cheap prices, you'll just get that connection.

Naturally, perks and extras are just that - fun extras. They're never really something to base your decision on but they can help to soften the fall if you're paying a higher price for your internet connection.

Superloop NBN FAQs

Who owns Superloop internet?

Superloop was founded and is run by CEO Bevan Slattery. He remains Superloop's owner since the company's inception in 2014.

Which network does Superloop use?

Superloop, like all other NBN providers, uses the National Broadband Network.

Is Superloop better than Aussie Broadband?

Superloop and Aussie Broadband are relatively well-matched. You can read our review of Aussie Broadband here, or compare the pair's NBN plans below.

#1	Superloop	Superloop Everyday nbn25/10 nbn® 25/8.5 Mbps Unlimited Data Deal: Incl. $10/mth off for 6 mths! $59/mth for 6 mths, then $69/mth + Free Amazon eero 6+ if you stay connected for 24 mths $59/mth Min. cost $59 Go to Site	$59/mth Min. cost $59	Go to Site
#2	Superloop	Superloop Extra-value nbn50/20 nbn® 50/17 Mbps Unlimited Data Deal: Incl. $14/mth off for 6 months! $67/mth for 6 mths, then $81/mth + Free Amazon eero 6+ if you stay connected for 24 mths $67/mth Min. cost $67 Go to Site	$67/mth Min. cost $67	Go to Site
#3	Superloop	Superloop Family nbn100/20 nbn® 100/17 Mbps Unlimited Data Deal: Incl. $14/mth off 6 months! $75/mth for 6 mths, then $89/mth + Free Amazon eero 6+ if you stay connected for 24 mths $75/mth Min. cost $75 Go to Site	$75/mth Min. cost $75	Go to Site
#4	Superloop	Superloop Power home nbn100/40 nbn® 100/34 Mbps Unlimited Data Deal: Incl. $16/mth off for 6 months! $79/mth for 6 mths, then $95/mth + Free Amazon eero 6+ if you stay connected for 24 mths $79/mth Min. cost $79 Go to Site	$79/mth Min. cost $79	Go to Site
#5	Aussie Broadband	Aussie Broadband Basic Plus nbn - Unlimited nbn® 24/8 Mbps Unlimited Data $79/mth Min. cost $79 Link not supplied	$79/mth Min. cost $79	Link not supplied
#6	Superloop	Superloop Superfast nbn250/25 nbn® 250/21 Mbps Unlimited Data Deal: Incl. $14/mth off for 6 months! $85/mth for 6 mths, then $99/mth + Free Amazon eero 6+ if you stay connected for 24 mths $85/mth Min. cost $85 Go to Site	$85/mth Min. cost $85	Go to Site
#7	Superloop	Superloop Lightspeed nbn1000/50 nbn® 860/42 Mbps Unlimited Data Deal: Incl. $10/mth off for 6 mths! $99/mth for 6 mths, then $109/mth + Free Amazon eero 6+ if you stay connected for 24 mths $99/mth Min. cost $99 Go to Site	$99/mth Min. cost $99	Go to Site

Does Superloop provide a router?

Superloop doesn't provide a router, but you can purchase the Amazon eero 6 when signing up for your NBN plan for $157.95.

Want more information about the NBN?

Got questions? We've got answers. Whether you want to know what the NBN is, how to connect, if you have to connect, how much it will cost, what the alternatives are, or something else entirely, check out our complete guide to the NBN.